Mohan Rao Vathada
Summary
Dynamic Customer Care Consultant with Veolia Water, adept at complaint resolution and relationship building. Consistently exceeded performance targets while enhancing customer satisfaction. Developed and implemented process improvements through data analysis, demonstrating strong adaptability and problem-solving skills. Proven ability to manage high-pressure situations effectively, ensuring compliance with industry standards.
Customer service professional with extensive experience in providing exceptional support and resolving issues to enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments. Possesses excellent communication skills and commitment to delivering high-quality results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Consultant
Veolia Water
03.2021 - 06.2025
- Resolved customer inquiries and complaints effectively, enhancing satisfaction levels.
- Facilitated communication between departments to streamline service delivery processes.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Developed comprehensive knowledge of products and services to support customer needs.
- Ensured accurate documentation of all customer interactions for quality assurance purposes.
- Collaborated with teams to implement initiatives improving overall service efficiency.
- Maintained up-to-date knowledge of industry regulations impacting customer care operations.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
Health and Safety Officer
Veolia Water
06.2017 - 04.2021
- Developed and implemented health and safety policies to ensure compliance with regulations.
- Provided training sessions on safety protocols and emergency procedures for employees.
- Collaborated with management to enhance safety practices across multiple departments.
- Investigated incidents, documenting findings, and recommending preventive measures.
- Evaluated effectiveness of safety programs, making data-driven adjustments for continual improvement.
- Monitored compliance with health and safety standards through inspections and audits.
- Assisted in the development of emergency response plans tailored to organizational needs.
- Collaborated with management to develop comprehensive health and safety policies for the company.
Education
Certicate in Managing Health & Safety - Health Safety And Environment
NEBOSH Diploma In Health ,Safety Environment
Board Of NEBOSH03-2022
ISO 45001 Lead Auditor - Occupational Health And Safety
DISS
Course Center01-2021
Chemical Engineering - Engineering
M.V.G.R COLLEGE OF ENGINEERING
06-2009
Skills
- Complaint handling
- Follow-up skills
- Complaint resolution
- Payment processing
- Call center operations
- Account management
- Time management
- Adaptability and flexibility
- Relationship building
- Problem resolution
Certification
NEBOSH INTERNATIONAL DIPLOMA IN OCCUPATIONAL HEALTH & SAFETY
ISO 45001 LEAD AUDITOR
Languages
Hindi
Full Professional
residential status
Permanent Resident Of Australia
Timeline
Customer Care Consultant
Veolia Water
03.2021 - 06.2025
Health and Safety Officer
Veolia Water
06.2017 - 04.2021
Certicate in Managing Health & Safety - Health Safety And Environment
NEBOSH Diploma In Health ,Safety Environment
ISO 45001 Lead Auditor - Occupational Health And Safety
DISS
Chemical Engineering - Engineering
M.V.G.R COLLEGE OF ENGINEERING
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