Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

MOHARAJ POUDEL

Strathfield,NSW

Summary

As I am holding the bachelor’s degree in Information Technology from Victorian Institute of Technology, I am seeking for an opportunity as an IT support role. Ambitious Desktop support Officer consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.

Overview

1
1
year of professional experience

Work History

IT Technician

Greenbox Australia
Sydney
03.2023 - Current
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Installing new IT assets, such as hardware and software
  • Removing old IT assets, including computers, servers, and network equipment
  • Configuring and testing new equipment to ensure it made customer needs
  • Maintaining documentation and record of IT assets and installations
  • Assisting with user training for new starters, software, and equipment
  • Working with external agencies and vendors to procure IT equipment and software
  • Assisting with the setup and allocation of equipment and user accounts, including packaging and shipping equipment to our locations

Desktop Support Officer

Heubert Technology
Parramatta, NSW
07.2022 - 02.2023
  • Executing and managing the Level 1 and 2 IT supports through, Mobile, Email, and by person
  • Performing ticketing system Via Service Now & Jira
  • Resolve troubleshoots and network systems- WAN, LAN, VPN & Firewall
  • Run MS Server roles, Active Directory, Azure, MS Team Cloud, Remote desktop & Microsoft Office 2013, Office365 and other software
  • Co-ordinate external vendors in providing site support and repairs
  • Performing Local IT support to the MSP customers & onboard to the new staff
  • Assist with support documentation and how-to guides.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Help Desk Support Specialist

MSCI LENOVO
Sydney, NSW
05.2022 - 07.2022
  • Providing Entry level and Level 1 services to the End Users
  • Provide accurate information on products or services
  • Record events and problems and their resolution in logs Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Managing our incident management records and warranty lodgements.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.

Education

Bachelor of Information Technology -

Victorian Institute of Technology
03.2022

Some College (No Degree) - ACS Professional Year

ECA
Parramatta, NSW

Skills

  • Time Management
  • Analytical and problem Solving
  • Critical Thinking and proper Decision Making
  • Multi-Lingual (English, Nepali & Hindi)
  • Strong Communication, both Verbal and Written
  • Multitasking and Good Decision-making Quality
  • Passionate about Technology
  • TECHNICAL SKILLS
  • Operating System: Windows OS, Mac OS, Microsoft Windows
  • Applications: Atlassian, Adobe Photoshop, WordPress, WIX, Jira, Service Now, Confluence, Word, Teams, Excel, PowerPoint, Outlook
  • Teamwork and Collaboration

References

Nikesh Panta (Technician Manager) 

Greenbox Australia, Sydney, SW 2050 

0424172043 

Keshav Sapkota (Technical Operation Lead) 

NSW Health, Nepean Kingswood, NSW 2217

0433940410

Laxman Belbase (Technical, Lead) 

Heubert Technology, Parramatta, 

0449825200 

Interests

VOLUNTEER WORK/EXTRA CURRICULAR ACTIVITIES Fund-Raiser for Cancer Council Australia (2022)

Team Member of Red Cross Reading books, Listening to Podcasts, Music, Cricket, Volleyball, Social Gatherings(2019)

Timeline

IT Technician

Greenbox Australia
03.2023 - Current

Desktop Support Officer

Heubert Technology
07.2022 - 02.2023

Help Desk Support Specialist

MSCI LENOVO
05.2022 - 07.2022

Bachelor of Information Technology -

Victorian Institute of Technology

Some College (No Degree) - ACS Professional Year

ECA

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