MOHARVIND NUNKOO
Melbourne,VIC
Summary
Encouraging customer advisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Customer Advisor
Bendigo & Adelaide Bank
11.2021 - Current
- Comply with all Bank policies and procedures at all times
- Assist with the day-to-day operations within the branch (Treasury role since April 2022)
- Identify customers' needs and help them reach their goals by offering relevant banking solutions
- Educate customers on self-service and digital offerings and support
- Build strong and established connections with our customers through optimisation of customer engagement (LINX) related activities
- Conduct customer calling programs (LINX) to meet the growth expectations of the branch
- Assist the Branch team to develop and maintain an environment that motivates, holds accountable, engages and develops the skills of the team
- Build relationships with new and existing small business customers
- Share learnings and experiences with your team to impart knowledge and educate the branch team
- Support the Branch's execution of strategies to grow loans and deposits.
Retail Consultant
Nib Health Funds Ltd
10.2019 - 03.2021
- Deliver great customer service to new and existing nib members, in-person, email and via phone
- Educate and provide expert advice on the features and benefits of a wide range of nib products and health services
- Manage customer interactions of a sensitive nature with empathy and respect in accordance with policy and procedures
- Proactively contribute to achieving team targets and individual performance objectives
- Promote brand awareness and sales through distribution of flyers and attend mobile kiosk corporate event whenever designated.
Assistant Store Manager/Business Specialist
Optus Pty Ltd
12.2013 - 06.2018
- Train and develop staff
- Liaise with vendors and sales representatives on new products and upgrades
- Maintaining company databases
- Customer support
- Respond to telephone and email enquires
- Meet store and individual targets
- Maintain overall image of store
- Managing the assets of the store
- Opening and closing procedure
- Daily report management
- Cash and credit transactions.
Channel Manager
The Syndicate Group Pty Ltd
05.2013 - 10.2013
- Developing and sustaining new sales channels
- Establish new partnerships
- Contacting and maintaining relationships with resellers
- Working closely across internal departments
- Developing and managing different channel programs
- Recruitment and training of staff
- Set daily and monthly targets for employees
- Create fortnightly roster
- Create and maintain daily reports.
Sales and Development Manager
Telstra Pty Ltd
02.2009 - 04.2013
- Plan, organise, direct and control sales personnel to meet objectives
- Use created objectives to help sales personnel maximise their potential
- Counsel sale personnel to establish realistic weekly sales objectives and complete an action plan
- Establish monthly sales objectives for the department and submit it to the sales agent
- Achieve forecasted sales & skills by following and adjusting a written plan of action
- Monitor sales personnel daily performance and compare it with their week's objective
- Offer coaching, counselling, advice, support, motivation and information sales personnel required in order to meet sales objectives
- Supervise the sales floor by monitoring sales personnel are successfully promoting dealership products
- Ensure that the sales floor operations functions smoothly
- Recruiting, hiring and training employees
- Developing a well-trained and professional environment
- Constructively handle (or supervise the handling of) all customer complaints related to the department
- Prepare and conduct regular sales meetings
- Maintain a self development program
- Constantly strive towards continuing professional growth
- Work to improve my sales, managerial, business skills and product knowledge.
Chief Sales Officer/Advisor
Delaware North Retail Pty Ltd
10.2006 - 03.2009
- Resolve customer complaints
- Monitor customer preferences to determine focus of sales efforts
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Direct, coordinate, and review activities in sales and service accounting and record-keeping
- Receiving and shipping operations
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Education
Certificate 3 Customer Engagement -
Swinburne University
01.2019
Bachelor of Business Management - Marketing and Advertising
Monash University
01.2009
Advanced Diploma of Hospitality Management -
Holmesglen Tafe
01.2008
Advanced Diploma of Business Marketing -
Holmesglen Tafe
01.2007
Certificate 3 & 4 Business Marketing -
London Business College
01.2005
Advanced Diploma Computer Proficiency Program -
University of Mauritius
01.2004
Skills
- Self-motivated
- Steady interpersonal skills
- Strong time management
- Resilient under pressure
- Sales strategies & training
- Extensive customer service experience
- Conflict resolution skills
- Policies and Procedures Adherence
- Teamwork and Collaboration
- Complaint Handling
- Active Learning
- Fluent in Multiple Languages
References
Supplied upon request
Timeline
Customer Advisor
Bendigo & Adelaide Bank
11.2021 - Current
Retail Consultant
Nib Health Funds Ltd
10.2019 - 03.2021
Assistant Store Manager/Business Specialist
Optus Pty Ltd
12.2013 - 06.2018
Channel Manager
The Syndicate Group Pty Ltd
05.2013 - 10.2013
Sales and Development Manager
Telstra Pty Ltd
02.2009 - 04.2013
Chief Sales Officer/Advisor
Delaware North Retail Pty Ltd
10.2006 - 03.2009
Certificate 3 Customer Engagement -
Swinburne University
Bachelor of Business Management - Marketing and Advertising
Monash University
Advanced Diploma of Hospitality Management -
Holmesglen Tafe
Advanced Diploma of Business Marketing -
Holmesglen Tafe
Certificate 3 & 4 Business Marketing -
London Business College
Advanced Diploma Computer Proficiency Program -
University of Mauritius
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