Haseeb Nawaz Mohammed
Melbourne
Summary
Recent Master’s graduate in Cybersecurity with strong skills in threat analysis, vulnerability assessment, and risk mitigation. Experienced in identifying security gaps, conducting assessments, and advising on best-practice controls. Brings analytical thinking, teamwork, and clear communication to support advisory and assurance initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support & Technical Assistant
Secure Carpark
10.2024 - Current
- Provided exceptional customer support, resolving technical issues promptly and ensuring high satisfaction among users. Implemented a ticketing system, streamlining issue tracking and improving resolution times, leading to noticeable gains in customer satisfaction.
- Partnered with technical teams to troubleshoot complex issues, fostering effective communication and achieving timely solutions.
Front Desk Administrator with IT Support
Scape
08.2024 - 01.2025
- Monitored customer feedback trends to identify service gaps, leading to targeted training and enhanced team performance.
- Partnered with cross-functional teams to streamline processes, resulting in improved operational efficiency and client engagement.
Customer Service Representative
Ezy Mart
01.2023 - 07.2024
- Managed daily transactions, restocked inventory, processed orders, and maintained account records to ensure smooth store operations.
Telecom Agent
Tata Consultancy Services
05.2022 - 12.2022
- Managed customer inquiries effectively, ensuring prompt resolutions and significantly enhancing customer satisfaction ratings.
- Identified and escalated recurring issues, implementing proactive solutions that led to noticeable reductions in call volume.
Education
Masters Degree - Cybersecurity
La Trobe University
Melbourne, Victoria06.2025
Bachelor's Degree - Information Technology
St. Joseph’s Degree & PG College
06.2022
Skills
- Languages & Data: HTML & CSS, Python, Java, SQL, Jira & Confluence, Networking: configuring routers and switches, performing IP address assignments, and managing basic network connectivity and troubleshooting tasks
- Operating Systems & Command Line: Kali Linux, Bash & Shell Scripting
- Virtualization & Lab Tools: VirtualBox, Kali Linux
- Soft Skills: Communication, teamwork, problem-solving, adaptability
Certification
- Cybersecurity basics and fundamentals
- ANZ Australia cybersecurity job management simulation
HTTP & DNS Configuration – Cisco Packet Tracer
La Trobe University Networking Lab
- Built and configured segmented networks with routers, switches, and hosts
- Set up HTTP and DNS servers, enabling domain resolution and web access
- Assigned static IPs and gateways for enterprise-style simulation
- Used Simulation Mode to analyze DNS and HTTP packet flow
- Gained hands-on experience with TCP/IP, DNS, and web services.
SQL Injection & Data Exfiltration Lab
La Trobe University – Cybersecurity Lab (VTB)
- Simulated SQL injection in a virtual environment to identify and exploit database vulnerabilities
- Connected to backend SQL CLI using Putty for command-level interaction
- Discovered schema and dumped sensitive tables (e.g., users, student_grades)
- Performed ethical data manipulation to simulate academic record tampering
- Reinforced knowledge of database security, input validation, and attack prevention
Timeline
Customer Support & Technical Assistant
Secure Carpark
10.2024 - Current
Front Desk Administrator with IT Support
Scape
08.2024 - 01.2025
Customer Service Representative
Ezy Mart
01.2023 - 07.2024
Telecom Agent
Tata Consultancy Services
05.2022 - 12.2022
Bachelor's Degree - Information Technology
St. Joseph’s Degree & PG College
Masters Degree - Cybersecurity
La Trobe University
www.linkedin.com/in/haseeb-nawaz-mohammed
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