Mohd Shoeb Pasha
Hyderabad,Telangana
Summary
Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Clerk
Axis bank
Hyderabad, Telangana
03.2024 - 08.2024
- Process customer transactions, including deposits, withdrawals, and transfers efficiently.
- Assist clients with account-related inquiries and provide accurate information on banking products.
- Manage and maintain accurate records of financial transactions and customer data.
- Perform daily cash handling and ensure proper balancing of cash drawers.
- Handle administrative tasks, such as filing, data entry, and generating reports.
- Ensure compliance with banking regulations and security protocols.
- Provide exceptional customer service by addressing concerns and resolving issues promptly.
Operations Executive
Silk Center
Hyderabad, Telangana
05.2021 - 06.2022
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Ensure compliance with company policies, industry regulations, and legal standards.
- Oversee and manage daily business operations to ensure smooth and efficient workflows.
- Prepare operational reports, performance metrics, and data analysis for senior management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
Service Representative
Flipkart
Hyderabad, Telangana
10.2019 - 06.2020
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints promptly and efficiently.
- Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
- Followed proper cash handling procedures while completing transactions.
- Tracked daily sales figures and updated spreadsheets accordingly.
Education
Bachelor of Commerce - Accounting And Computer Science
Osmania University
Hyderabad11-2023
Skills
- Financial Institution Regulations
- Regulatory Compliance
- Employee Training Assistance
- New Account Setup
- Bank Sales
- Prospect Calling
Certification
1. Tally Erp 9
2. Advance Excel
3. Ms office
4. Ms word
5. Finance analytic
LICENSES:
Driving license under process ( Saudi Arabia )
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Bank Clerk
Axis bank
03.2024 - 08.2024
Operations Executive
Silk Center
05.2021 - 06.2022
Service Representative
Flipkart
10.2019 - 06.2020
Bachelor of Commerce - Accounting And Computer Science
Osmania University
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