Mohd Ramdan Bin Mohd Rizal
Westmeadows,VIC
Summary
Driven Performance Lead with experience in managing team performance, optimizing processes, and implementing strategies to achieve business objectives. Strengths include strong leadership skills, an analytical mindset, and the ability to drive continuous improvement initiatives—proven track record of increasing operational efficiency and improving overall team performance.
Overview
16
16
years of professional experience
Work History
Energy Activation Performance Lead
Vocus Pty Ltd (DODO Energy)
Melbourne, VIC
08.2023 - Current
- Created reports to track the performance of various energy systems and operational processes.
- Conducted regular meetings with team members to review progress towards performance goals and discuss optimization strategies.
- Collaborated cross-functionally with departments such as IT and Operations to diagnose and resolve issues impacting system performance.
- Analyzed customer feedback to pinpoint areas for enhancing product performance and customer satisfaction.
- Developed training materials focused on system diagnostics and troubleshooting procedures to enhance team capabilities.
- Identified and documented performance objectives in alignment with stakeholder expectations and industry standards.
- Reviewed and optimized existing processes to ensure compliance with industry quality control and efficiency standards.
- Maintained a comprehensive database of key metrics including uptime, throughput, and latency to monitor system performance.
- Designed, implemented, and enforced policies and procedures to streamline effective billing processes across multiple locations (VIC, QLD, SA, NSW).
- Monitored service levels across various platforms and identified opportunities for performance enhancement.
Data & Billing Manager
b.energy Pty Ltd (Known as SUPA Energy)
South Melbourne, VIC
02.2022 - 07.2023
- Responsible for managing the department's billing, accounts receivable, and collections operations.
- Designing, implementing, and enforcing policies and procedures to streamline effective billing processes across multiple locations (VIC, QLD, SA, NSW).
- Manages all activities and staff in the billing function, including monitoring and evaluating billing patterns.
- Oversees the development and implementation of policies and procedures to ensure timely and accurate billing of customers.
- Ensures current billing practices comply with governmental rules and regulations (AER, AEMO, etc.).
- Manages the investigation and resolution of billing discrepancies and errors.
Senior Data Analyst
b.energy Pty Ltd (Known as SUPA Energy)
South Melbourne, VIC
02.2017 - 01.2022
- Monitor and report on data reconciliation, identifying and correcting data errors, and conducting data analytics.
- Conduct analytical forecasting activities, including forecasting for variable Metering Connection Points (MCPs), usage patterns, revenue projections, etc.
- Gather, extract, and manipulate raw data from multiple databases and sources.
- Transform data into reporting solutions and actionable insights, facilitating informed decision-making to enhance business performance.
- Prepare and deliver reports that support contractual obligations and demonstrate the performance of our business to both internal stakeholders and external customers.
- Ensure compliance with regulatory rules and industry standards to maintain operational integrity and legal compliance.
Research Analyst
Frost & Sullivan
Singapore, Singapore
03.2015 - 05.2016
- Expertise in designing and implementing plans that improve quality and operational efficiencies.
- Experience in managing change across the organization and within specific functional areas.
- Leverage skills and resources to enhance high quality and capability in the research industry.
- Conducted ongoing market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
- Conducted market research and analyzed data to identify trends, opportunities, and potential risks.
- Assisted with business plans by providing research-based inputs about target markets.
- Collaborated with cross-functional teams to ensure accuracy of research results.
Field Operation Officer
TNS International
Kuala Lumpur, Malaysia
10.2010 - 12.2014
- Provided training on new technologies related to field operations activities.
- Developed and supervised a variety of market research fieldwork methodologies.
- Used an integrated approach to create a balanced outcome for clients to build their respective brands and businesses.
- Constructively brought attention to issues of poor performance within the team and suggested possible solutions.
- Provided guidance and support for staff members working on various projects within the scope of the company's overall field operation goals.
- Ensured the implementation of high-level private and confidential research.
Telesales Executive
Maybank
Kuala Lumpur, Malaysia
05.2008 - 09.2010
- Representing and promoting the bank’s business by maintaining good customer relations and directing customers to the respective staff for the services required.
- To be fully knowledgeable and skilled, creating a good rapport with customers, and assisting them in selecting various accounts and financial services.
- Cross-selling the bank's products and services, including the opening, maintaining, and closing of all account types.
Education
Bachelor's Degree in Mass Communications - Screens (Filmmaking)
University of Technology MARA
Shah Alam, Malaysia04-2008
Skills
- Innovation management
- Motivational Techniques
- Employee Coaching
- Project Planning
- Interpersonal Skills
- Professionalism
- Project Management
- Customer Service
- Strategic and planning
- Monitoring and Evaluation
- Market Research Fieldwork Methodology
- Focus Group & Market Research
- Support Group
- Outreach Skills for Vulnerable Communities
- Client Service
- Phone Call Ethics
- SPSS ( Statistical Package for the Social Science)
- Tableau
- SQL (Beginner - currently under training)
- Data Analysis
Languages
English
Professional
Malay
Professional
Indonesian
Professional
Accomplishments
- Shine Awards Recognition: Awarded for outstanding contributions to accelerating the activation process.
- Peer Recognition: Acknowledged by peers for leadership and effectiveness in energy activation.
References
References available upon request.
Timeline
Energy Activation Performance Lead
Vocus Pty Ltd (DODO Energy)
08.2023 - Current
Data & Billing Manager
b.energy Pty Ltd (Known as SUPA Energy)
02.2022 - 07.2023
Senior Data Analyst
b.energy Pty Ltd (Known as SUPA Energy)
02.2017 - 01.2022
Research Analyst
Frost & Sullivan
03.2015 - 05.2016
Field Operation Officer
TNS International
10.2010 - 12.2014
Telesales Executive
Maybank
05.2008 - 09.2010
Bachelor's Degree in Mass Communications - Screens (Filmmaking)
University of Technology MARA
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