Mohd Zulkifli Bin Hashim
Thornlie,WA
Summary
At Eagle One Motors, I led the detailing department to new heights with a focus on eco-friendly practices and safety, achieving unparalleled cleanliness levels. My expertise in automotive surface restoration and strong leadership significantly enhanced customer satisfaction and operational efficiency, embodying a continuous improvement mindset and exceptional relationship-building skills.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Nasi Lemak Lady
Perth, WA
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Head Detailer
Eagle One Motors
Maddington, WA
11.2022 - Current
- Consistently achieved high levels of cleanliness on both interior and exterior vehicle surfaces through meticulous attention to detail.
- Spearheaded efforts to adopt eco-friendly practices within the detailing department, reducing environmental impact without compromising results quality.
- Ensured adherence to safety protocols during the handling of chemicals and equipment, reducing workplace accidents and injuries.
- Developed personalized solutions for clients'' specific vehicle care needs, fostering long-term relationships and repeat business opportunities.
- Continuously updated personal knowledge of industry trends and advancements by attending relevant trade shows and conferences, applying new insights to improve the quality of services offered.
- Assisted customers with inquiries about available services or pricing options, guiding them towards appropriate choices based on their individual needs as well as budget constraints they may have had at that time period involved.
- Implemented new tools and techniques for more efficient vehicle detailing processes, resulting in faster turnaround times.
- Coordinated with sales and service departments to prioritize detailing workloads according to business needs.
- Maintained strong attention to detail, ensuring all vehicles met or exceeded client expectations.
- Increased customer satisfaction by delivering high-quality detailing services in a timely manner.
Die Setter
Impala Plastics
Maddington, WA
07.2015 - 07.2023
- Assisted in troubleshooting and resolving mechanical issues, minimizing interruptions to production schedules.
- Supported new employee training, sharing knowledge of die setter best practices and techniques.
- Maintained a safe work environment by following all safety guidelines and procedures while operating machinery.
- Ensured proper handling of dies by using appropriate lifting equipment, minimizing potential damage or injury risks.
- Optimized machine performance through timely preventive maintenance tasks such as lubrication, filter replacements, and wear part inspection.
- Reduced downtime for equipment maintenance by performing routine inspections and cleaning of dies.
- Collaborated with Quality Control department staff to address any non-conformance issues in a timely manner.
- Developed streamlined processes for die setup, reducing the time required between changeovers.
Education
Apprenticeship - Automotive Mechanics
Midland Tafe
Midland, WA02.1998
Graduate Certificate -
Thornlie Senior High School
Thornlie, WA11.1996
Skills
- Strong leadership abilities
- Proper equipment handling
- Employee Training and Development
- Team Building and Motivation
- Vehicle inspection proficiency
- Effective problem solving
- Continuous Improvement Mindset
- Industry trend awareness
- Chemical Safety Awareness
- Interior cleaning expertise
- Detailing Process Optimization
- Upholstery Steam Cleaning
- Expert Detailing Knowledge
- Automotive Surface Restoration
- Paint Protection Film Installation
- Customer Service
- Relationship Building
Languages
Malay
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Delivery Driver
Nasi Lemak Lady
04.2024 - Current
Head Detailer
Eagle One Motors
11.2022 - Current
Die Setter
Impala Plastics
07.2015 - 07.2023
Apprenticeship - Automotive Mechanics
Midland Tafe
Graduate Certificate -
Thornlie Senior High School