Mohemmad Al-Mohemmad
Summary
Dynamic sales and production manager at Miirabooka IGA ran by Wayne Zabora, adept at enhancing operational efficiency through strategic coordination and performance analysis. Proven track record in training sales teams and fostering customer relationships, while streamlining communication processes to improve response times. Committed to employee motivation and delivering exceptional customer service.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager of Sales and Production at IGA
Wayne Zabora
08.2021 - Current
- Assisted in coordinating sales strategies and production schedules to enhance operational efficiency.
- Supported team in maintaining inventory accuracy and managing supply chain logistics.
- Learned and utilized customer relationship management (CRM) software for tracking sales leads and client interactions.
- Collaborated with production teams to ensure timely fulfillment of orders and quality standards.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Streamlined communication processes, resulting in reduced response times for customer inquiries.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate IV And Diploma - Building Design And Drafting
North Metropolitan TAFE
Perth, WA07-2021
Ballajura Community College
Western Australia11-2017
Skills
- Operations management
- Performance analysis
- Sales team training
- Verbal and written communication
- Positive and upbeat
- Employee motivation
- Training and development
- Sales and retail experience
- Team leadership
- Customer service
- Task delegation
- Work ethic and integrity
- Patience and empathy
Accomplishments
Managed a team at Mirrabooka IGA to complete tasks given by the boss and completed them with the team by using different strategies to complete the tasks at hand by using different strengths and weakness to utilize work efficiency.
Certification
Cert II in Engineering
Cert IV and Diploma in Building Design and Drafting
Languages
English
Native or Bilingual
Timeline
Manager of Sales and Production at IGA
Wayne Zabora
08.2021 - Current
Certificate IV And Diploma - Building Design And Drafting
North Metropolitan TAFE
Ballajura Community College
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