Mohib Ali Suleman
Information Officer
Clayton
Summary
Data driven, Solutions-focused, hands-on data professional seeking an opportunity to utilize existing qualifications as Data Specialist. A clear communicator who can liaise comfortably with all levels of management and work with enthusiasm and commitment. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer & SME Retention Specialist
Origin Energy
09.2023 - Current
- Managed and resolved assigned energy system-related cases with ownership and efficiency
- Provided intermediate technical support and assistance to clients within the energy sector
- Collaborated with support team colleagues to ensure adherence to energy industry service level agreements (SLAs)
- Delivered clear and prompt updates to energy clients, addressing technical issues and proposing solutions
- Oversaw daily phone service operations for energy clients, handling inquiries related to energy systems and solutions
- Educated energy clients on strategies for optimizing energy system usability, performance, and satisfaction
- Contributed to the development and consolidation of knowledge within the energy team, focusing on energy systems and technologies
- Maintained detailed and up-to-date case notes for both internal and client-facing energy-related inquiries
- Collaborated with technical specialists and system administrators to escalate and resolve incidents
- Ensured compliance with Information Security Management System and energy sector-specific policies
- Demonstrated alignment with Education Horizons' values while embracing core values of the energy sector.
Energy Sales Representative - VPP and Mass Market
Acquire BPO
05.2022 - 09.2023
- Collaborate with technical specialists and system administrators to escalate and resolve incidents beyond 1st level support
- Supported fellow team members in refining their sales techniques, fostering a collaborative environment focused on success.
- Implemented innovative sales strategies for reaching new markets, expanding the company''s customer base.
- Facilitated successful collaboration between internal departments to ensure seamless delivery of energy solutions to clients.
- Developed strong relationships with customers, resulting in long-term contracts and repeat business.
- Enhanced performance through ongoing education and professional development opportunities related to energy products and services.
- Demonstrated expertise in the energy market, allowing clients to make informed decisions based on accurate and reliable information.
- Streamlined the sales process by developing efficient systems for tracking leads and managing client data.
- Boosted overall profitability by upselling add-on products or services whenever appropriate during the sales process.
- Navigated complex regulatory requirements during negotiations while advocating for both the company's interests and those of our clients.
- Contributed to company growth through consistent achievement of individual performance metrics.
IT Operations Analyst
LogicEdu Commerce
01.2021 - 05.2022
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelors of Information Technology -
Federation University
11.2020 - 05.2023
Skills
ITSM: ServiceNow, JIRA, ZenDesk
RDS: TeamViewer, AnyDesk, Remote Desktop Protocol
Knowledge Management Tools: Confluence, Sharepoint
IAM Tools: Okta, Azure AD
MFA Tools: Authy, YubiKey, Google Authenticator
Analytical Skills
Analytical Thinking
User Training
Delivery Management
Certification
AWS Certified Cloud Practitioner
Timeline
Customer & SME Retention Specialist
Origin Energy
09.2023 - Current
AWS Certified Cloud Practitioner
02-2023
Energy Sales Representative - VPP and Mass Market
Acquire BPO
05.2022 - 09.2023
IT Operations Analyst
LogicEdu Commerce
01.2021 - 05.2022
Bachelors of Information Technology -
Federation University
11.2020 - 05.2023
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