FABIHA NOSHIN
Villawood,NSW
Summary
Driven customer service professional with a proven track record at Love To Drive Driving School, enhancing customer satisfaction and streamlining service operations. Skilled in relationship building and strategic sales knowledge, adept at using multi-line phone systems and online chat to exceed service goals. Expert in documentation and maintaining detailed client records, significantly improving service efficiency and customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service
Love To Drive Driving School
01.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service
Bangladesh Palace Retail Shop
08.2022 - 03.2023
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Reduced wait times by efficiently processing purchases using various payment methods such as cash, credit cards, or gift certificates.
- Ensured accuracy in pricing by regularly updating price tags according to current promotions or changes in inventory.
- Maintained a clean and organized cashier area, contributing to a pleasant store atmosphere.
- Identified potential security risks by monitoring suspicious activity and reporting concerns to management promptly.
- Counted cash drawer at the start and end of each shift, ensuring accuracy in all financial transactions.
- Assisted customers with product information, locating items, and resolving issues to ensure a positive shopping experience.
- Addressed customer inquiries over the phone or in-person in a polite manner which upheld the shop''s reputation for excellent service.
- Handled returns, exchanges, and refunds professionally, ensuring customer satisfaction while adhering to store policies.
- Balanced multiple responsibilities including cashier duties, organizing shelves, and assisting customers on the sales floor when needed.
Education
Master Of Strategic Communication - Communication
University of Technology Sydney
Sydney, NSW02.2024
Skills
Presentation skills
Timeline
Customer Service
Love To Drive Driving School
01.2023 - Current
Customer Service
Bangladesh Palace Retail Shop
08.2022 - 03.2023
Master Of Strategic Communication - Communication
University of Technology Sydney
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