FABIHA NOSHIN
Villawood,NSW
Summary
Driven customer service professional with a proven track record at Love To Drive Driving School, enhancing customer satisfaction and streamlining service operations. Skilled in relationship building and strategic sales knowledge, adept at using multi-line phone systems and online chat to exceed service goals. Expert in documentation and maintaining detailed client records, significantly improving service efficiency and customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service
Love To Drive Driving School
Sydney, NSW
01.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service
Bangladesh Palace Retail Shop
48 Railway Parade, Lakemba NSW 2195
08.2022 - 03.2023
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Reduced wait times by efficiently processing purchases using various payment methods such as cash, credit cards, or gift certificates.
- Ensured accuracy in pricing by regularly updating price tags according to current promotions or changes in inventory.
- Maintained a clean and organized cashier area, contributing to a pleasant store atmosphere.
- Identified potential security risks by monitoring suspicious activity and reporting concerns to management promptly.
- Counted cash drawer at the start and end of each shift, ensuring accuracy in all financial transactions.
- Assisted customers with product information, locating items, and resolving issues to ensure a positive shopping experience.
- Addressed customer inquiries over the phone or in-person in a polite manner which upheld the shop''s reputation for excellent service.
- Handled returns, exchanges, and refunds professionally, ensuring customer satisfaction while adhering to store policies.
- Balanced multiple responsibilities including cashier duties, organizing shelves, and assisting customers on the sales floor when needed.
Education
Master Of Strategic Communication - Communication
University of Technology Sydney
Sydney, NSW02.2024
Skills
Presentation skills
Stock management
Retail materials management
Multi-line phone talent
Order fulfillment
Sales expertise
Strategic sales knowledge
Account management
Relationship building
Online chat and email
Documentation and notes
Satisfaction monitoring
Inventory assistance
Marketing
Stakeholder oversight
Troubleshooting
Timeline
Customer Service
Love To Drive Driving School
01.2023 - Current
Customer Service
Bangladesh Palace Retail Shop
08.2022 - 03.2023
Master Of Strategic Communication - Communication
University of Technology Sydney