Mohit
Sunshine West ,VIC
Summary
Experienced professional with over 4 years of combined experience as a Store Manager in the fast-food industry and as a Motor Mechanic. As a Store Manager at Domino's, adept at leading high-performing teams, optimizing daily operations, and enhancing customer satisfaction through strategic planning and exceptional service. Skilled in financial management, inventory control, and local marketing initiatives. As a Motor Mechanic, proficient in diagnosing and repairing vehicle issues, performing preventative maintenance, and utilizing advanced diagnostic tools. Committed to maintaining safety standards and delivering reliable, high-quality service in both roles.
Overview
5
5
years of professional experience
Work History
Store Manager
Domino's Pizza
Glenroy, VIC
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured exceptional customer service by addressing customer complaints and resolving issues promptly, leading to high customer satisfaction and loyalty.
- Oversaw inventory management, including ordering, receiving, and maintaining stock levels to meet customer demand and minimize waste.
- Analyzed sales reports, customer feedback, and other performance metrics to identify areas for improvement and implement effective solutions.
- Managed all daily operations, ensuring compliance with company policies, procedures, and quality standards.
- Addressed operational challenges and made strategic decisions to optimize store performance and efficiency.
- Managed relationships with vendors and suppliers to ensure timely delivery of high-quality products and services.
Light Motor Vehicle Mechanic
Noah Autocare
Springvale, VIC
02.2021 - 11.2022
- Safeguarded client investments in their vehicles by recommending appropriate preventative maintenance measures based on manufacturer guidelines.
- Increased repeat business by building trust with clients through honest assessments of their vehicle's condition and repair requirements.
- Minimized errors in diagnostics and repairs by utilizing advanced diagnostic tools and equipment effectively.
- Assisted customers in understanding complex mechanical issues with their vehicles, alleviating concerns about potential costs and timelines for repairs.
- Adhered to all safety protocols and regulations, ensuring a safe working environment for all employees.
- Conducted regular maintenance checks, including oil changes, tire rotations, and fluid level checks, to ensure vehicle longevity and performance.
Assistant Manager
Domino's Pizza
Keilor East
02.2019 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensured the store adhered to health and safety regulations, maintaining a clean and safe work environment.
- Supported local marketing efforts, promoted special offers, and achieved sales targets through effective upselling.
- Coached and developed team members, enhancing their skills and preparing them for advancement.
Education
Diploma - Project Management
Danford College
Melbourne, VIC07.2023
Certificate III - Light Vehicle Mechanical Technology
Australian Education Academy Pty Ltd
Springvale, VIC02.2020
Bachelor Of Business - Accounting
Melbourne Institute of Technology
Melbourne, VIC11.2019
Skills
- Customer Service Excellence
- Problem-Solving and Decision-Making
- Customer Relations
- Multitasking and Organization
- Performance Analysis
- Operational Management
- Leadership and Team Management
- Inventory Control
- Technical Documentation
- Safety Compliance
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Manager
Domino's Pizza
09.2022 - Current
Light Motor Vehicle Mechanic
Noah Autocare
02.2021 - 11.2022
Assistant Manager
Domino's Pizza
02.2019 - 06.2021
Diploma - Project Management
Danford College
Certificate III - Light Vehicle Mechanical Technology
Australian Education Academy Pty Ltd
Bachelor Of Business - Accounting
Melbourne Institute of Technology