Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

MOHIT ARORA

Sandy Bay

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Good team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Barber Assistant (Customer Service)

Barber Kings
10.2022 - 09.2023
  • Participated in team-building activities to enhance working relationships.
  • earned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Actively listened to customers, handled concerns quickly.

Pharmacy Assistant (Customer Service)

Chemist Warehouse
06.2022 - 01.2023
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained courteous and effective working relationships.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Supported operations with responsibilities such as planograms,presentation,ordering,cash handling,customer service,compliance ,catalogue execution,meeting companies set KPI's.

Automotive Mechanic

No1 Auto Service And Tyre Centre
11.2021 - 04.2022
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.

Customer Service Representative

FIG-I PANTRY
10.2020 - 10.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Entered package information into company's computer system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.

Area Manager

Toyota Kirloskar Motor
01.2017 - 03.2019
  • Supervised team of eight staff members as Regional Manager for 2 years from 2017 to 2019
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.

Education

Certificate IV - Automotive Mechanical Diagnosis

Barkly International College
Melbourne, VIC
02.2022

Certificate III - Light Vehicle Mechanical Technology

Barkly International College
Melbourne, VIC
03.2021

Skills

  • Customer Account Management
  • Good listening skills
  • Responsible
  • Team-building
  • Collaboration
  • Flexible & Adaptable
  • Self-Motivated
  • Cash Register
  • Inventory Stocking
  • Order and Refund Processing
  • Telephone Management
  • Answering Customer Questions
  • Solving Customer Concerns
  • Coordination with Service Team
  • Customer Relationship Management
  • Customer Service
  • CRM Software

Additional Information

1.Having full working rights.


2.Holding a current full Australian driver's licence.

References

Available on request 

Timeline

Barber Assistant (Customer Service)

Barber Kings
10.2022 - 09.2023

Pharmacy Assistant (Customer Service)

Chemist Warehouse
06.2022 - 01.2023

Automotive Mechanic

No1 Auto Service And Tyre Centre
11.2021 - 04.2022

Customer Service Representative

FIG-I PANTRY
10.2020 - 10.2021

Area Manager

Toyota Kirloskar Motor
01.2017 - 03.2019

Certificate IV - Automotive Mechanical Diagnosis

Barkly International College

Certificate III - Light Vehicle Mechanical Technology

Barkly International College

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MOHIT ARORA