Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mohit Bansal

Fraser Rise,VIC

Summary

IT Service Management (ITSM) leader with 9+ years’ experience delivering enterprise ICT services, service desk operations, and infrastructure management across multi-campus environments. Certified in ITIL 4 Foundation with extensive experience in ITIL process implementation, incident/problem/change management, vendor governance, and ICT project delivery. Proven ability to lead technical teams, optimise workflows, and enhance ICT service performance while maintaining secure, resilient, and reliable systems. Skilled in stakeholder engagement and aligning ICT operations with organisational objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT and Campus Manager

LCI Education
07.2023 - Current
  • Lead ICT operations and service management across campus, governing infrastructure, cloud platforms, and support services.
  • Managed ITIL-based service processes, delivering improved incident, change, and problem management outcomes.
  • Developed service performance reporting dashboards to track SLAs and enhance service transparency.
  • Oversaw vendor relationships and procurement for ICT systems, ensuring value-for-money delivery and compliance.
  • Directed major ICT projects, including Wi-Fi expansion, Microsoft Intune/Autopilot rollout, and cloud service migration.
  • Provided executive-level advice on ICT strategy, cybersecurity posture, and risk management.

System Administrator & Database Support

Reflex Technology Group (Genazzano FCJ College, PEGS, Mount Scopus, St Leonard’s)
01.2017 - 07.2023
  • Delivered IT service management and support across multiple schools, administering servers, applications, and networks.
  • Supported and optimised ticketing systems, driving process improvements to uplift service delivery.
  • Managed ITIL processes (incident, problem, change) with consistent achievement of service KPIs.
  • Coordinated vendors and internal teams for ICT upgrades, including Wi-Fi rollouts, backup solutions, and hardware refresh programs.
  • Delivered training and knowledge transfer through documentation, FAQs, and group sessions, improving end-user adoption.
  • Administered Synergetic (SIS) and Schoolbox (LMS), integrating with enterprise systems for reliable service delivery.

Education

Engineering Professional Year -

Monash University
Melbourne, VIC
01.2017

Master of Information and Communication Technology -

La Trobe University
Bundoora, VIC
12.2015

Bachelor of Computer Science -

Chandigarh University
India
07.2012

Skills

  • IT Service Management: ITIL framework, service governance, process improvement, service reporting, ticketing platforms (Jira, HappyFox, ManageEngine Service Desk Plus)
  • Leadership & Stakeholder Engagement: Vendor management, team leadership, executive communication, stakeholder collaboration
  • Infrastructure & Systems: VMware, Windows Server, AD, DNS, DHCP, SQL Server, Exchange
  • Cloud & Security: Microsoft Azure, Azure AD, O365, Intune, Fortinet Firewall, Aruba Networking
  • Applications & Reporting: Power BI, SAP Crystal Reports, Microsoft Dynamics, Synergetic, Schoolbox
  • Project Management: ICT transformation, migration projects, procurement, ICT strategic planning, process automation

Websites

Certification

  • Microsoft Certified: Azure Database Administrator Associate
  • Microsoft Certified: SQL Server Database Administrator
  • ITIL 4 Foundation: Putting ITIL Into Practice
  • Cisco Certified Network Associate (CCNA)

Timeline

IT and Campus Manager

LCI Education
07.2023 - Current

System Administrator & Database Support

Reflex Technology Group (Genazzano FCJ College, PEGS, Mount Scopus, St Leonard’s)
01.2017 - 07.2023

Engineering Professional Year -

Monash University

Master of Information and Communication Technology -

La Trobe University

Bachelor of Computer Science -

Chandigarh University

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Mohit Bansal