Mohit Dalal
Sydney,NSW
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Misha Fine Wines
Darlinghurst, NSW
02.2021 - Current
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Assisted in creating displays to promote products.
- Processed special orders for out-of-stock items when necessary.
- Performed regular price checks to ensure competitive pricing.
- Email management.
- Managing vendor and buyer inquiries.
- Provided excellent customer service to clients in person and over the phone.
- Resolved customer complaints in a timely manner.
Customer Service Representative
Quick Bottle
Leichhardt, NSW
04.2019 - 11.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Bachelor of Science - Computer Science
Kurukshetra University
Kurukshetra06-2016
Skills
- Sales reporting
- Customer service
- Product knowledge
- Client communication
- Attention to detail
- Time management
- Email management
- Customer relationship management
- Relationship building
Certification
- Current drivers licence and reliable car
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional
Timeline
Sales Assistant
Misha Fine Wines
02.2021 - Current
Customer Service Representative
Quick Bottle
04.2019 - 11.2020
Bachelor of Science - Computer Science
Kurukshetra University
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