Mohit Dutta
75 Fantail Crescent, Williamslanding,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative /SME
Woolworths Group (Online)
2021.10 - 2023.06
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Met and exceeded all my KPI's of the past financial year.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with Verifications, Finance team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Allrounder
Tibballs Nursery
2019.04 - 2021.03
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Customer Sales and Service Expert
Simon's Flowers Pty Ltd
2017.02 - 2019.03
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Customer Sales and Service Expert
Rose Bay Florist & Nursery
2010.10 - 2016.06
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Researched client requests to create best possible solutions for diverse needs.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
Education
Advanced Diploma of Management - Management
Australian College of Technology
Sydney, NSWDiploma of Business - Business
Australian Institute of Professional Education
Sydney, NSWDiploma of Marketing - Marketing
Australian College of Technology
Sydney, NSWCertificate III in Hospitality - Hospitality
Australian Institute of Hospitality
Sydney, NSWCertificate III in Hortculture - Horticulture
Australian Institute of Horticulture
Sydney, NSWSkills
- Typing Proficiency
- Multitasking
- Handling more than three clients at time on chat
- Microsoft Word
- Customer Relations
- Retail Materials Management
- Document Control
- Data Evaluation
- Problem-Solving Ability
- Staff Training
- Sales Expertise
- Customer Consulting
- Coordination
- Research
- Stock Management
- CRM Software
- Customer Account Management
- Credit Card Payment Processing
- Retail Sales Customer Service
- Money Handling Abilities
- Documentation
- Closing Sales
Referees
JACQUELINE MATOUK
0424 367 616
BRADEN SHERWOOD
0435 936 256
Timeline
Customer Service Representative /SME
Woolworths Group (Online)
2021.10 - 2023.06
Allrounder
Tibballs Nursery
2019.04 - 2021.03
Customer Sales and Service Expert
Simon's Flowers Pty Ltd
2017.02 - 2019.03
Customer Sales and Service Expert
Rose Bay Florist & Nursery
2010.10 - 2016.06
Advanced Diploma of Management - Management
Australian College of Technology
Diploma of Business - Business
Australian Institute of Professional Education
Diploma of Marketing - Marketing
Australian College of Technology
Certificate III in Hospitality - Hospitality
Australian Institute of Hospitality
Certificate III in Hortculture - Horticulture
Australian Institute of Horticulture
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