Mohit Lamba
Cobbitty,NSW
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Assisted customers with product selection to improve customer service and increase store revenues.
Overview
4
4
years of professional experience
Work History
Chef
The Coffee Club
01.2024 - Current
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
Chef
Dosa Hut
01.2022 - 01.2024
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
Customer Service Representative
Camden Petroleum
01.2020 - 12.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Diploma Of Hospitality Management - Hospitality
Qestern Sydney College
Parramatta, NSW10.2022
Certificate IV - Commercial Cookery
Western Sydney College Parramatta
Parramatta, NSW04.2022
Skills
- Pantry restocking
- Purchasing
- Equipment Maintenance
- Cost Control
- Meal Preparation
- Staff Coordination
- New Hire Training
- Complex Problem-Solving
Languages
English
Full Professional
Timeline
Chef
The Coffee Club
01.2024 - Current
Chef
Dosa Hut
01.2022 - 01.2024
Customer Service Representative
Camden Petroleum
01.2020 - 12.2021
Diploma Of Hospitality Management - Hospitality
Qestern Sydney College
Certificate IV - Commercial Cookery
Western Sydney College Parramatta
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