Mohit Sharma
Hobart,TAS
Summary
To learn the art of hospitality management and customer service to the highest achievable standard possible through education and work experience.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
The Tasman, A Luxury Collection Hotel By Marriott
07.2022 - Current
- Performing the role of Manager On Duty in the absence of Restaurant Manager, deciding pre-shift allocations, conducting briefings, smoothly operating dinner service and organizing end of shift reports of both incidental and financial nature for the General Manager.
- Highly proficient in beverage stock take for The Tasman Hotel, keeping in mind the efficiency and time sensitiveness of the operation.
- Assisting the venue in winning a 3 glass wine list award through beverage training of the staff and instilling passion and care for the local & international boutique wine producers & spirit distillers whilst maintaining highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program for The Tasman Hotel in the absence of Beverage Manager.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Team Leader (Opening) and Sommelier
The Tasman, A Luxury Collection Hotel By Marriott
12.2021 - 06.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers and wine makers through positive attitude and attentive response.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Set up personalised wine tastings to bring in business and promote special offerings to hotel guests.
- Oversaw successful bar & wine service to handle as many as 200 guests per day.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Guest Service Agent/ Wine Waiter
Shangri La Hotel
05.2019 - 08.2019
- Role as Guest Service Agent with various duties such as Host, Section Waiter, Wine Waiter, Kitchen Pass Holder and running the pantry bar for the multi award winning restaurant, Altitude on level 36
- Won 2 Gold Star and 6 Silver Star Customer Service awards.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Pre-opening team member
The Oberoi
09.2017 - 03.2018
- Underwent pre-opening training for food and beverage service associate for the iconic, all-day dining restaurant, threesixty
- Observed and learned the intricacies of opening up a luxury restaurant from scratch and enjoyed welcoming the patrons back after re-opening the first 5-star business hotel in India
- Ensuring warm service and upholding company standards as a front-line employee while performing duties of station holding/running food, assisting in opening/closing duties of the restaurant, barista and bar attendee as required.
Education
Master's - International Hotel Management
Blue Mountains International Hotel Management School
Sydney, NSWBachelor's - Hospitality and Hotel Administration
Delhi Institute of Hotel Management
New, DelhiSkills
- Techno music connoisseur & DJ
- Passionate & Qualified Sommelier
- Inventory management
- Staff supervision
- High-volume dining
- MS Office
- HIGA compliance
Additional Information
- 2
Timeline
Food and Beverage Supervisor
The Tasman, A Luxury Collection Hotel By Marriott
07.2022 - Current
Team Leader (Opening) and Sommelier
The Tasman, A Luxury Collection Hotel By Marriott
12.2021 - 06.2022
Guest Service Agent/ Wine Waiter
Shangri La Hotel
05.2019 - 08.2019
Pre-opening team member
The Oberoi
09.2017 - 03.2018
Master's - International Hotel Management
Blue Mountains International Hotel Management School
Bachelor's - Hospitality and Hotel Administration
Delhi Institute of Hotel Management
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