Mohit Sharma
Perth,Australia
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
6
6
years of professional experience
Work History
Inbound Problem Solver
Amazon
02.2023 - 01.2025
- Prioritized tasks based on urgency in order to meet tight deadlines
- Communicated with fellow employees to share information and resources to support problem-solving strategy
- Navigated multiple computer systems and applications and utilized search tools to find information
- Applied critical thinking skills when evaluating customer feedback and identifying opportunities for growth
- Collaborated with other departments to ensure customer satisfaction
Customer Service Representative
Woolies
03.2022 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests for products, services, and company information
- Traveled to client locations to implement SAP solutions and offered post-installation support services
Manager
Pizza Hut
05.2019 - 02.2022
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
Education
Diploma - Civil Draftperson
campbell institute
07.2024
Bachelor of Accounting - Accounting
universal busniess school
08.2022
Skills
- Heavy rigid license
- Active Listening
- Teamwork
- Multitasking
Accomplishments
- Earned highest marks for customer satisfaction, company-wide.
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
Timeline
Inbound Problem Solver
Amazon
02.2023 - 01.2025
Customer Service Representative
Woolies
03.2022 - 02.2023
Manager
Pizza Hut
05.2019 - 02.2022
Bachelor of Accounting - Accounting
universal busniess school
Diploma - Civil Draftperson
campbell institute
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