Mohit Wadhwa
7/14 Talinga Avenue, Kilburn,SA
Summary
Dynamic leader and effective team player with a proven track record at Hecho En Mexicano, adapt at multitasking and thriving under pressure. Excelled in enhancing customer satisfaction and loyalty, demonstrating exceptional interpersonal and communication skills. Skilled in time management and innovative problem-solving, consistently achieving service goals and driving efficiency.
Overview
3
3
years of professional experience
Work History
Chef
Hecho En Mexicano
Adelaide, SA
11.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
Customer Service Team Member
Woolworths
05.2022 - Current
- Assisted customers with product selection, inquiries, and order customization requests
- Resolved customer concerns to meet unique needs and boost satisfaction
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
- Replenished stock on shelves ensuring availability of items for customers
- Used POS system to compute accurate sales prices for purchase transactions
- Processed returns, exchanges, and refunds in accordance with store policy
- Verified age requirements for certain products when necessary
Chef
Oasis Pizza Restaurant
04.2022 - 01.2024
- Mentored and trained new employees on company policies and procedures
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
Cook
Enuf cafe & burgers
- Grill and fryer handling
- Making pastas and nap sauce from scratch
- Customer service
- Burgers
Customer service
Rundle convenience store
- Identifying and fulfilling customer needs to achieve customer satisfaction
- Maintaining stock in the store
- Handling complaints, providing appropriate solutions and alternatives
- Keeping records of customer interactions, processing customer accounts and filing documents
Customer service
Perrys fuel station (Liberty)
- Dealing with all the payments
- Dispensing fuel to the customers
- Safety and security
- Serving coffee and other things from the store
PTE teacher
Apple institute of IELTS and PTE
Education
Commercial cookery hospitality management -
Macallan College
B.pharmacy -
Rajendra institute of pharmacy
Skills
- Ability to Work in a Team
- Time Management
- Communication Skills
- Effective Team Leader
- Effective Time Management
- Ability to Work Under Pressure
- Capable of motivating and persuading people
- Strong time management and organizational skill
- Excellent interpersonal skills
- Multi tasking personality
References
Available on request
Attributes
- Fluent in speaking English, Punjabi and Hindi
- Capable of motivating and persuading people
- Workaholic
- Strong time management and organizational skill
- Excellent interpersonal skills
- Multi-tasking personality
Timeline
Chef
Hecho En Mexicano
11.2024 - Current
Customer Service Team Member
Woolworths
05.2022 - Current
Chef
Oasis Pizza Restaurant
04.2022 - 01.2024
Cook
Enuf cafe & burgers
Customer service
Rundle convenience store
Customer service
Perrys fuel station (Liberty)
PTE teacher
Apple institute of IELTS and PTE
Commercial cookery hospitality management -
Macallan College
B.pharmacy -
Rajendra institute of pharmacy
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