Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohith Aburi

Customer Service Agent
Sunshine,VIC

Summary

Customer service professional committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Startek Australia
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Serve as the first point of contact for external customers at Roses Only in Melbourne, providing supportive assistance related to product inquiries and ensuring a positive customer experience.
  • Handling customer queries with professionalism, maintaining a strong customer-focused approach and a can-do attitude to ensure satisfaction.
  • Efficiently entering the data into ERP systems such as SAP and Excel, updating spreadsheets to ensure data integrity and streamline operations.
  • Utilise the updated spreadsheets to manage inventory, ensuring consistent product availability, which contributes to improved sales performance.
  • Processing daily orders and manage invoices to guarantee accurate billing and timely deliveries.
  • Maintaining strong relationships with repeat customers, enhancing customer loyalty and retention.
  • Confidently addressing the challenges and maintain strong relationships with both internal and external stakeholders, contributing to smooth operational workflows.
  • Leveraging the advanced computer skills to manage complex customer requests, using customer request systems and databases for accurate data management and service tracking.
  • Analysing the data and creating monthly dashboards to enhance the team performance to achieve the KPIs.

Operations and Sales Manager

United Petroleum
01.2020 - 03.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Implemented systems and procedures to increase sales.
  • Improved inventory accuracy by 15% using Excel forecasting models, reducing stockouts and excess inventory.
  • Increased profit margins by 8% through optimized pricing strategies and detailed analysis on food wastage, orders, stock and inventory.
  • Analyze sales data to identify new opportunities, work on revenue-building strategies, and optimize operational processes.
  • Deeply analyze customer data to tailor marketing efforts and improve customer engagement, leading to increased sales.
  • Utilize data for product inventory management to ensure continuous product availability and wastage reduction.
  • Consistently recognized for leadership skills, motivating colleagues to uplift their customer service experience and building trusting relationships with diverse stakeholders.

Education

Master of Cyber Security - Computer Science

La Trobe University
Melbourne
12-2021

Skills

  • Excellent communication skills
  • Problem Resolution
  • Customer Service
  • Agile & Productivity tools -JIRA, Confluence
  • Data Analysis & Visualization - Python, SQL, Tableau, Power BI
  • Data Management and ERP Systems - SAP, Excel, Data Entry, Spreadsheet Management and maintaining data integrity
  • Inventory Management - Inventory control, Order processing, Invoicing and ensuring product availability

Timeline

Customer Service Agent

Startek Australia
04.2022 - Current

Operations and Sales Manager

United Petroleum
01.2020 - 03.2022

Master of Cyber Security - Computer Science

La Trobe University

Similar Profiles

CREATE PROFILE
Mohith AburiCustomer Service Agent