Mohmmad Baser
Student
Perth
Summary
I am a customer service and sales professional with experience in hospitality, retail, and the automotive industry. I worked as a Bell Attendant at Intercontinental Perth City Centre for 2.5 years, a Salesperson at JB Hi-Fi for a year, and also balanced a role at 7-Eleven. Currently, I’m a Customer Service Representative at Perth Airport. With a passion for cars, I also have hands-on experience in buying and flipping vehicles.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Perth Airport
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Salesperson
JB Hi-Fi
09.2022 - 06.2023
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Bell Attendant
Intercontinental Hotel
08.2022 - 06.2024
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Team Member
7-eleven
03.2022 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Commerce - Marketing
University of Western Australia
Perth, WA 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Consultative Sales
Customer Education
Product Sales
Languages
English
Full Professional
Timeline
Customer Service Representative
Perth Airport
09.2023 - Current
Salesperson
JB Hi-Fi
09.2022 - 06.2023
Bell Attendant
Intercontinental Hotel
08.2022 - 06.2024
Team Member
7-eleven
03.2022 - 10.2023
Bachelor of Commerce - Marketing
University of Western Australia
04.2001 -
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