Mohomed Shahan
Thomastown,Australia
Summary
Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Store Assoicate
Pearl Ceramics
Matara, Southern
03.2022 - 01.2024
- Ensured the cleanliness and tidiness of the store.
- Assisted with loading and unloading deliveries from vendors.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Addressed customer complaints in a professional manner.
- Answered telephone to give callers store information and look up order details.
Customer Service Coordinator
IKON Marketing
Sri Lanka, Western
01.2021 - 03.2022
- Develop and Maintain WordPress Websites
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about orders and products.
- Consulted with customers regarding needs and addressed concerns.
- Worked with sales teams to understand processes and enhance after-sales support.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Provided customer service assistance to customers via phone and email.
- Established quality standards for service team members and evaluated progress.
Education
Master of Science - Information Technology
Swinburne University of Technology
Hawthorn, VIC03-2025
Bachelor of Science - Software Engineering
Sri Lanka Institute of Information Technology SLIIT
Malabe, Sri Lanka03-2022
Bachelor of Science - Computer Science
Curtin University
Perth, WA03-2021
Skills
- Attention to Detail
- Team Collaboration
- Technical Skills
- Safety Compliance
- Customer Service
- Adaptability
- Time Management
- Continuous Learning
- Workplace Ethics
- Store Maintenance
- Point of Sale Systems
- Inventory Management
References
- Kavishka Yapa, Graduate, RMIT University, 0480 245 435
- Thanuja Chamika, Postgraduate, Swinburne University of Technology, 0421 118 745
Languages
English
Professional
Sinhala
Native/ Bilingual
Timeline
Store Assoicate
Pearl Ceramics
03.2022 - 01.2024
Customer Service Coordinator
IKON Marketing
01.2021 - 03.2022
Master of Science - Information Technology
Swinburne University of Technology
Bachelor of Science - Software Engineering
Sri Lanka Institute of Information Technology SLIIT
Bachelor of Science - Computer Science
Curtin University
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