Mohpreet Kaur

• Manage nursing schedules for High Care Nursing and Palliative clients

• Provide real-time scheduling guidance and operational support to staff (over 50 enquires a da)

• Coordinate with external stakeholders to ensure continuity of care

• Resolve rostering conflicts and service issues to improve customer outcomes

• Maintain accurate records and documentation to support service delivery

• Working Actively in Procura , UKG Pro , Valrada , PowerBi

• Supported onboarding and training of new staff on systems and processes

• Ongoing Roster Management and Urgent Scheduling in Flow Logic

• Payroll and Data Entry .

• Maintained detailed documentation of care needs, behaviours, and incidents

• Delivered high-quality client management & care to NDIS clients and families

• Built empathetic client relationships and consistently exceeded service standards • Assisted with daily living supports where required

• Produced and updated documents, reports and tracking spreadsheets using Procura , Kronos and Dashboard .
• Optimized schedules and daily enquires (50 - 100 )
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Managed overtime, shift swaps, breaks and PTO requests
• Worked with management to develop strategic and tactical plans to meet different requirements.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

• Checked patient insurance, demographic and Patient's health history to keep information current.
• Coordinated patient scheduling Patients , check-in, check-out and payments for billing.
• Managed calendar and scheduled appointments according to support workers and providers based on optimal patient loads and clinician availability.
• Used computerized data management systems to organize immense datasets and coordinate care details for NDIS , DVA and Medicare patients
• Helped patients with special needs to complete necessary medical forms and documentation.

• Built strong relationships with store customers based on knowledgeable support for diverse computers/software/hardware needs.
• Documented customer orders and processed accurate payments for products, warranties and support contracts.
• Daily Targets achieved for maximised Sales.
• Listened to customers to identify needs and build personalized computing solutions.
• Partnered store personnel to deliver unparalleled customer support and maximize revenue.

• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
• Reconciled account files and produced monthly reports to keep boss informed about office operations.
• Supported logistics for programs, meetings and events, including agenda preparation and calendar maintenance.
• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

• Sorted and organized hardware and software
• Analyzed problems and worked with teams to develop solutions.
• Participated in workshops and presentations related to projects to gain knowledge.
• Prepared project presentations and reports to assist senior staff.

• Conduct structured training for crew members Deliver individual coaching & mentoring sessions
• Develop shift plans Drive sales & profitability Monitor production controls Complete business reporting for sales, service & safety.
• Maintain profitability by closely monitoring costs Manage all shift safety & hygiene requirements.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing.
• Drove operational improvements thorough KPI systems which resulted in savings and improved profit margins.