Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mohsin Ali

Yarrabilba,QLD

Summary

I am a results-focused and self-driven individual with a "can-do" attitude. I am seeking the next step in my career where my managerial skills are valued and creativity and innovation are encouraged. I am eager to expand my employment and career progression within Queensland Rail. I aim to demonstrate my strong leadership and high customer service standards to ensure that we meet our core values of "Be one, Proud and focused."

Overview

9
9
years of professional experience

Work History

RELIEF Ticket Office

QUEENSLAND RAIL
09.2022 - Current
  • Have worked in the Ticket Office of Roma Street by selling tickets using TOT and refunding Go card money through using Next fare
  • Lost property procedures
  • Caspa's Knowledge and understanding
  • SAP understanding.

BUSINESS LEVEL 1 QUALIFIED PORTER

  • I am currently working as a Business Level 1 qualified Porter at Roma Street
  • My duties are, but not limited to: Doing higher grade shifts of ASM 2, and SM3 Previously in South Brisbane Group as and when required
  • Reporting Customer injuries, near misses, hazards as well as suspicious behavior at Queensland Rail
  • Assisting special customer requirements such as Wheelchair Ramps, VIP customers, and other customer service requirements
  • Worked and experienced under planned and unplanned disruptions
  • Assist with cleaning duties as and when required (Platforms, Toilets, Concourse, Subway, Scrubber, Lifts)
  • Working as a part of the team and independently wherever required
  • Follow Lost Property procedures by making sure all the details are accurate
  • Opening and closing station
  • Ensure the proper upkeep, maintenance, repair, and servicing of station facilities and equipment for customer service presentation by advising ASM and SIMS reporting
  • Ensuring the Track closure procedures are followed
  • Demonstrate effective leadership skills by setting myself as an example within the workplace by advising or providing accountability for information.

RELIEF Asm 2

QUEENSLAND RAIL
01.2019 - Current
  • Time management, prioritizing, using resources effectively, meeting deadlines, and multi-tasking such as assisting with customers and meeting trains
  • Communication room - making announcements for train services over the PA system, Checking RTOA, communicating with Mayne control and finding accurate information about trains and disturbances in the network, providing proper information to internal staff, and platform announcements
  • Ensure the station operates efficiently and effectively as per organization policies and procedures for example by putting out the signs that are visible during the track closures and making regular announcements during disruptions and events
  • Providing a high standard of customer service and maintaining on-time running
  • Assisting in financial compliance and operations of the station.

RELIEF Supervisor

QUEENSLAND RAIL
01.2021 - 02.2023
  • Ensure the station operates efficiently and effectively as per organization policies and procedures by making sure that all the employees are following the job duties assigned to them, the facilities are clean, and time management by giving breaks on time to the staff
  • Assist in the provision of a safe environment for customers and staff by trying to identify any hazards and barricading the hazards or putting up signs
  • Contribute to the overall efficiency of the station by prompt dispatch of all allocated duties such as sending lost properties to Central station after peak, sending and receiving values.

Customer Service Officer

EGR Group
01.2016 - 01.2018
  • Processing customer orders and inquiries
  • Taking and accurately managing Phone inquiries from internal and external customers
  • Processing Customer Rebates, Credits, and Warranty Claims promptly
  • Reporting Sales and Warranty data to the Senior Manager
  • Liaising with key staff and departments to ensure customer orders and expectations are met on time and in full
  • Accurate data entry and word Processing
  • Working with SAP, and QAD Pro Business Systems.

Education

Business level 1 (Station Operations) -

Queensland Rail Training School

BUSINESS ADMINISTRATION - Human resources

Griffith University

CERTIFICATE IV IN FINANCIAL SERVICES - AccountingBusiness

South TAFE

Skills

  • High level of health and safety skills and knowledge I promote it within my workplace by identifying and isolating any hidden hazards to the best of my abilities
  • High-quality customer service by keeping patience, remaining attentive and responding quickly
  • I am a proven team player with strong leadership, time management, and organizational skills During peak times, I ensure that terminating trains are checked thoroughly and quickly so they can leave the platform, maintaining high OTR standards I also work as a Roma Street Supervisor when needed Excellent communication skills and ability to use positive body language
  • Relationship building by showing empathy and listening carefully to achieve the respect of the customers and colleagues
  • Proficient Computer skills utilized regularly when entering incident reports
  • Problem-solving abilities regularly used to assist customers during disruptions, events, and track closures
  • Highly organized – able to juggle multiple tasks and responsibilities
  • A fast learner, I am dedicated to following procedures and preventing the repetition of mistakes
  • Patience and Empathy

References

Available upon request

Timeline

RELIEF Ticket Office

QUEENSLAND RAIL
09.2022 - Current

RELIEF Supervisor

QUEENSLAND RAIL
01.2021 - 02.2023

RELIEF Asm 2

QUEENSLAND RAIL
01.2019 - Current

Customer Service Officer

EGR Group
01.2016 - 01.2018

BUSINESS LEVEL 1 QUALIFIED PORTER

Business level 1 (Station Operations) -

Queensland Rail Training School

BUSINESS ADMINISTRATION - Human resources

Griffith University

CERTIFICATE IV IN FINANCIAL SERVICES - AccountingBusiness

South TAFE

Similar Profiles

CREATE PROFILE
Mohsin Ali