Mohsin Ali
Melbourne
Summary
Results-oriented professional with a strong background in retail management, customer service, and inventory control. Proven track record of effectively leading teams, ensuring maximum customer satisfaction, and driving store profits. Skilled in problem-solving and developing successful strategies to consistently surpass goals. Committed to delivering exceptional performance and contributing to the overall success of the organization.
Overview
8
8
years of professional experience
Work History
VSA
Avis Budget Group
07.2024 - 02.2025
- Trained new employees on company policies, procedures, and best practices for high-quality vehicle servicing.
- Consistently met deadlines for vehicle returns while maintaining a high level of attention to detail during inspections and servicing tasks.
- Provided support to other departments as needed such as administrative duties or customer service inquiries.
- Enhanced team productivity by streamlining work processes for vehicle inspections and maintenance tasks.
Restaurant Bar Manager
Burk Fuel
02.2022 - 11.2023
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
Restaurant Manager
Ziyka Restaurant
03.2017 - 08.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared for and executed new menu implementations.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Chef Assistant
Hammer And Tong
10.2016 - 02.2017
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
Education
Bachelor of Accounting - Accounting And Business Management
CIC Higher Education
07.2022
Certificate - Management of Alcohol
Australia Hotel Association
02-2022
Skills
- Team Leadership
- Product Quality Assessment
- Customer Service
- Staff Supervision
- Proper Storage Procedures
- Chef Assistance
- Production Line Management
- Food Preparation Skills
- Employee Oversight
- Workforce Scheduling
- Menu development
- Point Of Sale Expertise
Timeline
VSA
Avis Budget Group
07.2024 - 02.2025
Restaurant Bar Manager
Burk Fuel
02.2022 - 11.2023
Restaurant Manager
Ziyka Restaurant
03.2017 - 08.2021
Chef Assistant
Hammer And Tong
10.2016 - 02.2017
Bachelor of Accounting - Accounting And Business Management
CIC Higher Education
Certificate - Management of Alcohol
Australia Hotel Association
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