MOHSIN ALI
Auburn,NSW
Summary
Customer-focused professional with a strong track record in delivering exceptional service and enhancing customer satisfaction. Demonstrated ability to effectively address concerns through strong interpersonal skills. Committed to driving positive outcomes in customer interactions. Seeking part-time opportunities to leverage expertise in customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
AFAQ-EAQA PAKISTAN (Pvt.) Ltd.
Lahore, Pakistan
12.2017 - 02.2024
- Prospected new businesses while nurturing relationships with existing clients and partners.
- Planned audits and arranged training sessions for staff development.
- Generated and followed up on quotations to secure business opportunities.
- Interacted with customers and service providers to resolve issues and provide recommendations.
- Coordinated external customer education on projects, programs, and services.
- Communicated ISO standards effectively to customers to enhance understanding.
- Sold services to new customers, expanding market reach.
- Assisted in consulting and training organizations in implementing ISO 9001, ISO 14001, ISO 22000, and OHSAS 18001 standards for certification.
Tele-Marketing Intern
Sky Fare, Travels Hub Co.
Lahore, Punjab
07.2015 - 12.2016
- Executed telemarketing campaigns for UK markets, focusing on online air ticket sales.
- Conducted cold calls from a provided directory to promote air ticket services.
- Responded to incoming inquiries from prospective customers regarding air ticket options.
- Utilized scripts to communicate detailed information about air fare pricing.
- Asked relevant questions to ascertain customer travel requirements effectively.
- Persuaded customers by showcasing how services addressed their travel needs.
- Accurately recorded customer information in the computer system for future reference.
- Managed complaints to protect company reputation and enhance customer satisfaction.
Education
B.com - Commerce
University of Punjab
Lahore01.2015
I.Com - Commerce
Govt. D.S College
Lahore01.2013
Skills
- Microsoft Office
- Database customization
- Account management
- Multi-tasking
- Organizational skills
- Prioritization strategies
- Client relations
- Project coordination
- Creative problem solving
- Critical thinking
- Customer needs assessment
Certification
- ISO 9001:2015 (Quality Management Systems)
- ISO 14001:2015 (Environmental Management Systems)
- OHSAS 18001:2007 (Occupational Health and Safety Assessment Series)
- ISO 22001:2005 (Food Safety Management Systems)
Timeline
Customer Service Manager
AFAQ-EAQA PAKISTAN (Pvt.) Ltd.
12.2017 - 02.2024
Tele-Marketing Intern
Sky Fare, Travels Hub Co.
07.2015 - 12.2016
B.com - Commerce
University of Punjab
I.Com - Commerce
Govt. D.S College
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