MOHSIN HAIDER ZAIDI
Melbourne
Summary
Dedicated Electronics Engineer with hands-on experience in designing, developing, and testing electronic systems and components. Proficient in research, data analysis, and documentation. Skilled in troubleshooting technical issues and collaborating with senior engineers to ensure project success. Demonstrated ability in prototype development and ensuring compliance with industry standards. Committed to delivering high-quality engineering solutions and contributing effectively to team goals.
Overview
9
9
years of professional experience
Work History
Service Engineer/Technical Support Engineer
LG Energy Solution Australia
06.2024 - Current
- Improved solar panel efficiency by developing and optimizing energy management systems.
- Conducted site assessments to determine optimal installation configurations for maximum energy output.
- Provided post-installation support including monitoring system performance, troubleshooting issues, and ensuring customer satisfaction.
- Refurbishing high-voltage (HV) and low-voltage (LV) batteries by diagnosing issues and replacing faulty parts to ensure optimal performance.
- Analyzing battery faults using tools such as RMA Analyzer and Common BSM software to identify and resolve issues.
- Conducting end-of-line testing for HV and LV batteries to verify functionality before redeployment to the field.
- Recycling batteries that are confirmed as faulty and beyond repair, following standard recycling protocols.
- Utilizing a variety of tools for dismantling, packing, and repairing batteries efficiently and safely.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Resolved 10-15 technical support inquiries per day.
- Documented support interactions for future reference.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
Field Service Engineer
Cryptical Pty Ltd.
03.2023 - 05.2024
- Assisting in the design, development, and testing of electronic systems and components.
- Assisted in troubleshooting customer complaints regarding malfunctioning electronics equipment.
- Collaborated with cross-functional teams such as marketing, engineering, manufacturing and quality assurance departments to ensure project success.
- Preparing and maintaining documentation, including schematics and technical reports.
- Perform IT skills, including SAP proficiency (Projects, Procurement, Inventory, Planning, Reporting, Maintenance)
Support Engineer
Kamstec International
02.2016 - 11.2019
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Improved overall system performance by designing and implementing electronic circuits for various applications.
- Developed effective troubleshooting techniques to quickly identify and resolve technical issues in electronic devices.
- Created and strengthened testing procedures to enhance quality controls.
Education
MBA (Advanced) -
Torrens University
Melbourne, VIC12.2023
Bachelors In Electronics Engineering - Technology
Sir Syed University Of Engineering And Technology
Karachi, Pakistan12.2015
Skills
- Test equipment operation
- Troubleshooting
- Technical reporting
- Data Analysis
- Auto CAD
- Solid Works
- Project Planning
- Circuit Designing
- Digital Logic Design
- Technical support
Timeline
Service Engineer/Technical Support Engineer
LG Energy Solution Australia
06.2024 - Current
Field Service Engineer
Cryptical Pty Ltd.
03.2023 - 05.2024
Support Engineer
Kamstec International
02.2016 - 11.2019
Bachelors In Electronics Engineering - Technology
Sir Syed University Of Engineering And Technology
MBA (Advanced) -
Torrens University
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