Mohterama Mahin Khan

Delivered comprehensive customer service for financial products, including personal loans and credit cards.

Guided clients through credit card and personal loan applications, ensuring compliance with regulations.

Assisted customers with loan closures and updating home loan direct debits per banking policy.

Coordinated profile merges between broker and retail systems to enhance account management efficiency.

Recorded all customer interactions accurately in CRM and internal systems to maintain data integrity.

Resolved enquiries proactively and escalated complex issues to sustain high customer satisfaction.

Partnered with internal teams for timely issue resolution and seamless process transitions.

Resolved customer queries through phone and email in high-volume environment.

Achieved and surpassed key contact center metrics and quality assurance standards.

Supported completion of customer service tasks with accurate resolutions aligned to CRM records.

Managed cash handling, stock control, customer finance applications, and warranty claims.

Resolved product faults through effective customer advocacy, facilitating replacements and refunds per policy.

Collaborated with suppliers and manufacturers to expedite issue resolution.

Delivered exceptional customer service through face-to-face and phone interactions.

Achieved KPI targets in sales and customer satisfaction consistently.

Trained and mentored new staff to enhance operational efficiency.

Managed product sales and warranty issues to resolve customer concerns promptly.

Conducted quality checks on pharmaceutical products to ensure compliance with regulatory standards.

Participated in product research teams focused on testing new pharmaceutical products.