Mohua Brohma Jaya
Perth,WA
Summary
As an international student pursuing a Master of Commerce, I am passionate about applying my skills in a part-time position that complements my work experience. My background as a barista and baker has equipped me with exceptional customer service skills, a keen attention to detail, and a strong work ethic. My dedication, enthusiasm, and commitment to excellence ensure that I am a hard-working and reliable team member. With a proven track record in fast-paced environments, I am confident in my ability to contribute positively and efficiently to your organization..
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Local Coffee Shop
06.2023 - 06.2024
- Did did a part-time job at local coffee shop for 1 year
- Completed successful daily cash audits to balance drawers at the end of shifts correctly.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Packaged bagels, muffins, and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Sanitizing equipment and wiping down counters and tables to prevent the spread of germs.
- Prepare specialty drinks .
Bakery Owner
MorMons Taste
07.2020 - 06.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Complied with health and safety codes to protect staff and customers.
- Resolved customer concerns with positive approach and constructive strategies.
- Operated and maintained bakery equipment, including ovens and mixers.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Analyzed customer preferences to design and create tailored products.
- Operated cash registers and processed payments accurately.
- Produced consistently high-quality baked goods for customers.
- Assisted in planning and running promotional events and campaigns.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Managed customer service operations, including taking orders and resolving complaints.
Education
Masters in Commerce (MCom) - Finance
Curtin University
Perth, WA09.2026
Bachelor of Business Administration (BBA) - Finance
North South University
Dhaka, Bangladesh01.2023
Higher Secondary Certificate - Business Studies
Holy Cross College
Dhaka, Bangladesh2017
Secondary School Certificate - Business Studies
St. Francis Xavier's Girls High School
Dhaka, Bangladesh2015
Skills
- Microsoft Office
- Strong management skills
- Ability to work and interact well with a variety of people
- Ability to perform in a high-stress and fast-paced environment
- Cash Handling
- Interpersonal skill
- Diligent and detail-oriented
- Time Management
- Customer Service
- Problem-Solving
- Physical Stamina
- Attention to Detail
- Teamwork
- Beverage Preparation
- Menu Memorization
- Espresso machine operation
- Team Leadership
- Order Taking
- Retail Management
- Inventory Management
Availability
- Available full-time on the weekend.
- Available to work Monday, Tuesday, and Wednesday from 9 am to 12 pm.
Languages
Bengali
English
Hindi
Certification
- Fundamental of Digital Marketing [Google Digital Garage]
- Professional Barista Course, 40 hours [ Awake Coffee Academy]
Timeline
Barista
Local Coffee Shop
06.2023 - 06.2024
Bakery Owner
MorMons Taste
07.2020 - 06.2024
Masters in Commerce (MCom) - Finance
Curtin University
Bachelor of Business Administration (BBA) - Finance
North South University
Higher Secondary Certificate - Business Studies
Holy Cross College
Secondary School Certificate - Business Studies
St. Francis Xavier's Girls High School
- Fundamental of Digital Marketing [Google Digital Garage]
- Professional Barista Course, 40 hours [ Awake Coffee Academy]
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