Moia Taufa
Logan City,QLD
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Disability Support Worker
LME Care
02.2019 - 02.2024
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Conducted in-home visits to provide supportive services.
- Preserved and prepared reports and treatment records.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Assessed risk factors of patients and made referrals for further services.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Drove clients safely to social activities and appointments.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
Aged Care Worker
Centacare
01.2013 - 02.2017
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded status and duties completed in logbooks for management.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Maintained entire family's schedule and organized events.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Organized special events for residents that promoted participation, enjoyment, and community involvement.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Completed regular check-ins and progress report for each client.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Identified needs and coordinated plans for travel and out-of-town functions.
Aged Care Administrator
Centacare
11.2010 - 12.2013
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
Telstra Wholesale Consultant
Telstra Wholesale
06.2007 - 10.2010
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Payroll Administrator
Corporate Solutions Queensland
01.2004 - 03.2006
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Submitted reports on payroll activities.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
Skills
- Individual Support Plans
- Family Communication
- Basic Life Support for Health Care Providers
- Progress Monitoring
- Family liaison
- Spreadsheet development
- Logistical Planning
- Scheduling
- Deadline-oriented
- Schedule Management
- Database entry
- Reading Comprehension
- Administrative Support
- Complex Problem-Solving
- Microsoft Excel
- Bookkeeping
- Verbal Communication
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Timeline
Disability Support Worker
LME Care
02.2019 - 02.2024
Aged Care Worker
Centacare
01.2013 - 02.2017
Aged Care Administrator
Centacare
11.2010 - 12.2013
Telstra Wholesale Consultant
Telstra Wholesale
06.2007 - 10.2010
Payroll Administrator
Corporate Solutions Queensland
01.2004 - 03.2006