Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Moia Taufa

Logan City,QLD

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Disability Support Worker

LME Care
02.2019 - 02.2024
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Conducted in-home visits to provide supportive services.
  • Preserved and prepared reports and treatment records.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Assessed risk factors of patients and made referrals for further services.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Adhered to company requirements for patient interactions and care standards.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Drove clients safely to social activities and appointments.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Coordinated patient discharge planning and follow-up care.

Aged Care Worker

Centacare
01.2013 - 02.2017
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Recorded status and duties completed in logbooks for management.
  • Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Reduced falls and injuries among residents by implementing tailored exercise programs.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Maintained entire family's schedule and organized events.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Organized special events for residents that promoted participation, enjoyment, and community involvement.
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Completed regular check-ins and progress report for each client.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Aged Care Administrator

Centacare
11.2010 - 12.2013
  • Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.

Telstra Wholesale Consultant

Telstra Wholesale
06.2007 - 10.2010
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Payroll Administrator

Corporate Solutions Queensland
01.2004 - 03.2006
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Audited timesheets and payroll records for accuracy.
  • Processed timecards and payroll data for team of employees.
  • Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
  • Submitted reports on payroll activities.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.

Skills

  • Individual Support Plans
  • Family Communication
  • Basic Life Support for Health Care Providers
  • Progress Monitoring
  • Family liaison
  • Spreadsheet development
  • Logistical Planning
  • Scheduling
  • Deadline-oriented
  • Schedule Management
  • Database entry
  • Reading Comprehension
  • Administrative Support
  • Complex Problem-Solving
  • Microsoft Excel
  • Bookkeeping
  • Verbal Communication

Languages

English
Native or Bilingual
Tonga
Native or Bilingual

Timeline

Disability Support Worker

LME Care
02.2019 - 02.2024

Aged Care Worker

Centacare
01.2013 - 02.2017

Aged Care Administrator

Centacare
11.2010 - 12.2013

Telstra Wholesale Consultant

Telstra Wholesale
06.2007 - 10.2010

Payroll Administrator

Corporate Solutions Queensland
01.2004 - 03.2006

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Moia Taufa