Moin Uddin Ahmed
5/29 Littleton Street, Riverwood,NSW
Summary
Accomplished Front Desk Manager and Doorperson, notably with Crown Sydney, excelling in stress tolerance and access control. Expert in enhancing guest satisfaction and security, demonstrated through proactive staff training and efficient guest service coordination. Achieved significant improvements in customer service ratings, leveraging professional appearance and tactfulness.
Overview
1
1
year of professional experience
Work History
Doorperson
Crown Sydney
1 Barangaroo Ave, Barangaroo NSW 2000
11.2023 - Current
- Guest Reception: Warmly greet all visitors, tenants, and guests, providing a friendly and professional first impression.
- Assistance with Entry and Exit: Open doors for guests, assist with luggage, and facilitate smooth arrivals and departures.
- Security Monitoring: Oversee the entrance, ensuring only authorized individuals enter, and maintain a secure environment.
- Coordination with Transportation: Assist guests in hailing taxis or arranging other transportation as needed.
- Information Provision: Offer guests information about hotel services, local attractions, and directions to enhance their stay.
- Package Handling: Receive and manage deliveries, ensuring prompt and accurate distribution to guests or departments.
- Collaboration with Staff: Work closely with other hotel personnel, such as concierges and security, to ensure seamless guest services.
Front Desk Manager
Hugos Manly
Sydney, NSW
09.2023 - 01.2024
- Supervising Front Desk Operations: Manage daily activities such as bookings, appointments, phone calls, and emails, ensuring efficient and professional service.
- Staff Management: Hire, train, and schedule front desk staff, conducting performance reviews and providing ongoing training to maintain high service standards.
- Guest Relations: Address guest inquiries and complaints promptly, striving to enhance customer satisfaction.
- Administrative Duties: Maintain records, manage budgets, and prepare reports for senior management.
- Facility Management: Ensure the reception area is clean, organized, and well-stocked with necessary supplies.
Education
Master of Science - Information Technology
University of Technology Sydney
Sydney, NSW07-2025
Skills
- Stress tolerance
- Professional appearance
- Access control
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Doorperson
Crown Sydney
11.2023 - Current
Front Desk Manager
Hugos Manly
09.2023 - 01.2024
Master of Science - Information Technology
University of Technology Sydney