Moisa Junio
Bayambang,Pangasinan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
NetSpend Prepaide Debit Card And FISERV
01.2018 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed approximately 30 incoming calls and emails per day
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
01.2013 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Quality Assurance Analyst
NETSPEND Prepaid Debit card and FISERV
01.2013 - 01.2018
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
Education
BACHELOR OF SCIENCE IN NURSING -
LYCEUM NORTHWESTERN UNIVERSITY
01.2012
BAYAMBANG NATIONAL HIGHSCHOOL
BAYAMBANG, PANGASINAN01.2006
BUENLAG 1ST ELEMENTARY SCHOOL
BAYAMBANG, PANGASINAN01.2001
Skills
- Windows
- Microsoft Office
- Google Tools
- Teamwork and Collaboration
- Interpersonal Communication
- Flexible and Adaptable
- Team building
- Attention to Detail
- Excellent Communication
- Customer Relations
- Project Planning
- Analytical and Critical Thinking
Personal Information
Place of Birth: Bayambang Pangasinan
References
- Royland Garcia, Supervisor, 09055624566
- Jose Paulo Patawaran, Automation and Integration Specialist, 09985485419
Languages
English
Full Professional
Timeline
Customer Service Representative
NetSpend Prepaide Debit Card And FISERV
01.2018 - 01.2024
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
01.2013 - 01.2018
Quality Assurance Analyst
NETSPEND Prepaid Debit card and FISERV
01.2013 - 01.2018
BACHELOR OF SCIENCE IN NURSING -
LYCEUM NORTHWESTERN UNIVERSITY
BAYAMBANG NATIONAL HIGHSCHOOL
BUENLAG 1ST ELEMENTARY SCHOOL
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