Mojib Faqiri
Epping,VIC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Jasbe Bp Epping
06.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reported issues to higher management with great detail.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Representative
Jasbe Bp Epping
01.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Officer
State Ministry For Peace
08.2019 - 08.2021
- Updated reports, managed accounts, and generated reports for ministry database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Education
Bachelor of Arts - English Language And Literature
Kabul University
Kabul, Afghanistan 12.2018
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Customer Relations
- Store Organization
- Time Management
- Customer Service Management
- Microsoft Office Suite
- Team Leadership
- Staff Development
Languages
English
Full Professional
Pashto
Native or Bilingual
Persian
Full Professional
Timeline
Assistant Store Manager
Jasbe Bp Epping
06.2023 - Current
Customer Service Representative
Jasbe Bp Epping
01.2022 - 07.2023
Administrative Officer
State Ministry For Peace
08.2019 - 08.2021
Bachelor of Arts - English Language And Literature
Kabul University
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