Mokrani Oussama
Strathfield,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Ibis Hotel
09.2012 - 09.2016
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Cooker
Novotel
01.2017 - 06.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Barman
Hanoï Cà Phê
08.2020 - 06.2021
- Completed regular bar inventories and daily requisition sheets.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
Bar Manager
Hanoï Cà Phê
06.2021 - 09.2023
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
Advanced Diploma - Restaurant And Culinary Management
Lycée Et CFA Belliard
Paris,FRA09.2016
Certificate III - Restaurant And Food Services
Lycée Et CFA Belliard
Paris, FRA09.2014
Certificate I - Restaurant And Food Services
Lycée Et CFA Belliard
Paris, FRA09.2012
Skills
- Responsible Alcohol Service
- Performance Monitoring
- Bar Management
- Customer Relations
- Menu Memorization
- Creative Mixology
- Ingredients Measuring
- Contamination Prevention
- Surface Cleaning
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Bar Manager
Hanoï Cà Phê
06.2021 - 09.2023
Barman
Hanoï Cà Phê
08.2020 - 06.2021
Cooker
Novotel
01.2017 - 06.2020
Restaurant Waiter
Ibis Hotel
09.2012 - 09.2016
Advanced Diploma - Restaurant And Culinary Management
Lycée Et CFA Belliard
Certificate III - Restaurant And Food Services
Lycée Et CFA Belliard
Certificate I - Restaurant And Food Services
Lycée Et CFA Belliard
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