Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Community Service
Languages
Certification
References
Timeline
Generic

Mokwa Patrice Sekanyambo

Perth,WA

Summary

Assistant Manager at 28 Villages-Compass Group Australia with expertise in team leadership and conflict resolution. Implemented operational strategies that increased efficiency and elevated customer satisfaction. Proficient in Microsoft Office and skilled in building strong business relationships while ensuring compliance with safety regulations and mentoring staff for peak performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

28 Villages-Compass Group Australia
Perth, WA
01.2025 - Current
  • Develop and maintain effective business relationships
  • Implemented new procedures to streamline operations and reduce redundancies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Facilitated communication between departments to improve collaboration efforts.
  • Coordinated training programs for new employees to ensure skill development.
  • Assisted in developing operational strategies to enhance team efficiency.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Lead and manage an effective team.
  • Booking rooms, changing rooms and rosters, cancellation of rooms and rosters, and demobilizing of residents using INX inflight and IN +Process.

Utility Attendant

28 Villages-Compass Group Australia
Perth, WA
09.2024 - 12.2025
  • Maintained cleanliness and organization of facility areas.
  • Operated equipment for food service and waste management.
  • Assisted in stocking supplies and inventory management.
  • Ensured compliance with health and safety regulations.
  • Supported kitchen staff during meal preparation and service.
  • Conducted routine inspections of facilities for maintenance needs.
  • Collaborated with team members to enhance service efficiency.
  • Ensured proper usage of chemicals used in sanitation processes.
  • Cleaned restrooms, locker rooms, showers, walkways and other common areas as needed.

Weighbridge Operator

Eastern Metropolitan Regional Council-Local government office in Ascot, Western Australia
Perth, WA
07.2024 - 09.2025
  • Operated weighbridge to accurately measure vehicle weights for compliance.
  • Recorded vehicle data and details in the weighbridge management system.
  • Assisted drivers with necessary paperwork and provided guidance for procedures.
  • Monitored traffic flow to ensure smooth operation of weighbridge services.
  • Collaborated with team members to enhance operational efficiency at the site.
  • Reported any discrepancies or issues to supervisors for timely resolution.
  • Checked and recorded vehicle information on weighbridge computer system.
  • Coordinated with colleagues in other departments as required for efficient operations.
  • Responded promptly to customer inquiries regarding weighing services offered by the company.
  • Processed payments from customers based on their weighed loads or provided services rendered.
  • Ensured accurate weight readings of incoming and outgoing vehicles.

Student Administration Officer

The University of Queensland
Brisbane, Australia
09.2018 - 01.2023
  • Provide a first-line, centralised support service for all student administration enquiries
  • Connect current students with support and development services, programs and resources
  • Support faculties, schools, and other stakeholders by providing advice on student administration processes via phones, chat, counter, and emails while using CRM and other customer relationship channels
  • Facilitated orientation sessions for new students, introducing key resources.
  • Processed student applications, ensuring compliance with admission standards.
  • Managed student enrollment processes and maintained accurate records.
  • Coordinated communication between students and academic departments effectively.
  • Provided guidance on university policies and procedures to staff and students.

Health Ambassador

The University of Queensland
Brisbane, Australia
07.2016 - 11.2018
  • Write blog posts that are published to the UQ Health Hub website.
  • Coordinated events to raise awareness about mental health and well-being strategies.
  • Engaged with students and staff to encourage participation in health-related activities.
  • Provided guidance on nutrition, physical activity, and lifestyle changes to promote better health outcomes.
  • Created educational materials such as brochures, flyers, and fact sheets related to health topics.
  • Managed social media accounts to share information about upcoming events or new resources available for the community.
  • Developed and implemented health promotion campaigns to raise awareness of healthy living.
  • Facilitated workshops on topics such as stress management, mental health awareness, substance abuse prevention.
  • Spoke with health community workers and members of public about importance of health, prevention, and treatment.

Health Ambassador

Mater Hospital Brisbane
Brisbane, Australia
02.2016 - 07.2018
  • To assist patients, families, friends, and visitors in finding their way to their required areas by directing and escorting them around the Mater hospital complex.
  • Communicate instructions by pager or mobile.
  • Answer telephone calls, carry patients in wheelchairs, assist new students with relevant information they need to succeed, and write blogs for the Faculty of Medicine.

Volunteer (Student Leader)

UQ Student Services
Brisbane, QLD
02.2016 - 07.2018
  • Assist new students with relevant information they need to succeed, and write blogs for the Faculty of Medicine.
  • Organised student events to enhance engagement and community involvement.
  • Facilitated workshops on academic resources and support programs.
  • Managed communication channels to keep students informed of opportunities.
  • Developed promotional materials for events and services offered by UQ Student Services.
  • Traveled around campus to conduct orientations and meet with students in need of help.
  • Participated in meetings with campus administrators to discuss student issues.
  • Led training sessions for new volunteers and peer mentors.
  • Collaborated with university staff to improve student service delivery.
  • Attended workshops and seminars to enhance learning beyond the classroom.

Education

Bachelor of Laws/Bachelor of Criminology - Criminology and Criminal Justice

Griffith University
Brisbane
12.2025

Bachelor of Health Science - Health Public

The University of Queensland
Brisbane
12.2022

Certificate IV in Adult Tertiary Preparation - Academic English, Mathematics B, Chemistry, and Biology

UQ College
Brisbane
05.2015

Certificate IV in Justice Studies - Justice Studies

TAFE Queensland
Brisbane
07.2014

Some College (No Degree) - MLPLCA001- Approved Manager

Australian Hotels Association Western Australia
Perth, WA

Some College (No Degree) - Food Safety Supervisor

Infocus Food Safety
Perth, WA

Some College (No Degree) - HLTAID009 Provide Cardiopulmonary resuscitation

St John
Perth, WA

Some College (No Degree) - HLTAID010 Provide Basic Emergency Life Support

St John
Perth, WA

Some College (No Degree) - HLTAID011 Provide First Aid

St John

Some College (No Degree) - TLILIC0003 Licence To Operater A Forklift Truck

Skills Training & Engineering Services
Perth, WA

Some College (No Degree) - SITHFAB021 Provide Responsible Service of Alcohol

Express Online Training

Some College (No Degree) - CPCWHS1001 Prepare to work safely in the construct

Express Online Training

Some College (No Degree) - Food Handler

Compass Group College
Perth, WA

Skills

  • Administration
  • Time management
  • Customer service
  • Interpersonal skills
  • Written communication
  • Verbal communication
  • Effective communication
  • Adobe InDesign
  • Conflict resolution
  • Critical thinking
  • Team collaboration
  • Project management
  • Health promotion
  • Staff development
  • Customer rapport
  • Team building
  • Retail operations management
  • Team motivation techniques
  • Customer service and satisfaction
  • Staff management
  • Staff supervision
  • Performance evaluation
  • Team leadership
  • Adaptability and flexibility
  • Customer relationship management (CRM)
  • INX (inflight, process, incontrol etc)
  • Multitasking and organization
  • Product and service sales
  • Team motivation
  • Microsoft office expertise (MS Word & Excel)
  • Task delegation

Hobbies and Interests

  • Swimming and playing soccer
  • Reading papers and different books.

Community Service

  • Volunteer as Mater Ambassador, 09/01/15, 01/01/17, Mater Hospital Brisbane, Assist patients, families, friends, and visitors to find their way to their required area by directing and escorting them around the Mater hospital complex., Communicate instructions by pager or mobile, Answer telephone calls and carry patients in wheelchairs
  • Volunteer at the UQ Student Services (Student Leader), 02/01/16, 07/01/18, UQ Faculty of Medicine, Assist new students with relevant information they need to succeed and write blogs for the faculty of Medicine

Languages

English
Full Professional
French
Full Professional
Swahili
Native/ Bilingual

Certification

  • First aid
  • Approved Manager Certificate
  • RSA
  • Food Safety Supervisor
  • Forklist
  • White Card

References

References available upon request.

Timeline

Assistant Manager

28 Villages-Compass Group Australia
01.2025 - Current

Utility Attendant

28 Villages-Compass Group Australia
09.2024 - 12.2025

Weighbridge Operator

Eastern Metropolitan Regional Council-Local government office in Ascot, Western Australia
07.2024 - 09.2025

Student Administration Officer

The University of Queensland
09.2018 - 01.2023

Health Ambassador

The University of Queensland
07.2016 - 11.2018

Health Ambassador

Mater Hospital Brisbane
02.2016 - 07.2018

Volunteer (Student Leader)

UQ Student Services
02.2016 - 07.2018

Bachelor of Laws/Bachelor of Criminology - Criminology and Criminal Justice

Griffith University

Bachelor of Health Science - Health Public

The University of Queensland

Certificate IV in Adult Tertiary Preparation - Academic English, Mathematics B, Chemistry, and Biology

UQ College

Certificate IV in Justice Studies - Justice Studies

TAFE Queensland

Some College (No Degree) - MLPLCA001- Approved Manager

Australian Hotels Association Western Australia

Some College (No Degree) - Food Safety Supervisor

Infocus Food Safety

Some College (No Degree) - HLTAID009 Provide Cardiopulmonary resuscitation

St John

Some College (No Degree) - HLTAID010 Provide Basic Emergency Life Support

St John

Some College (No Degree) - HLTAID011 Provide First Aid

St John

Some College (No Degree) - TLILIC0003 Licence To Operater A Forklift Truck

Skills Training & Engineering Services

Some College (No Degree) - SITHFAB021 Provide Responsible Service of Alcohol

Express Online Training

Some College (No Degree) - CPCWHS1001 Prepare to work safely in the construct

Express Online Training

Some College (No Degree) - Food Handler

Compass Group College

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Mokwa Patrice Sekanyambo