Molhem Mahmoud
Fitzroy,VIC
Summary
I am a self-sufficient hard working employee. I thrive on new challenges and my passion is advocating for people from a diverse range of backgrounds. I have been in customer service for the duration of my career and would like to further my skill set and exposure customer satisfaction. I work well autonomously. Although, I am also a team player as well as being fully dedicated to all tasks presented to me and do the job to the best of my abilities ensuring I exceed all expectations.
Overview
8
8
years of professional experience
Work History
Security Officer
APG , ETNAN , GSS and FRS
Melbourne, Victoria
11.2022 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security or loss prevention incidents.
- Verified photo IDs and tickets to allow guests passage.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Worked across all major events for example F1 , Melbourne cup , Australian Open , MotoGP and other events such as beyond the valley and listen out etc.
- Worked at all major stadiums in Melbourne and concerts.
- Worked at expensive retail and shopping centres such as Rolex , Gucci etc.
Concierge
Cohealth
Fitzroy, VIC
08.2020 - 06.2022
- Advocate for the Fitzroy community
- Empower and support residents to autonomously make decisions to better their own health outcomes
- Monitor the health and wellbeing of residents through regular engagement
- Support the community with essential needs during the COVID 19 outbreak
- Collect data to ensure KPIs are met
- Provide weekly education to residents on several different health topics
- Referral for residents to a number of different health and community support services
- Advertise and support implementation of health promotion initiatives within the Fitzroy community.
Customer Service
Metro Trains
11.2018 - 01.2019
- Direct passengers to bus replacements
- Attend to all customers and passengers questions
- Report incidents that occur
- Maintain a safe environment for myself, colleagues and passengers
- Keeping a lookout for any hazards or dangerous activity and being vigilant at all times
- Greeting customers, determining nature and purpose of visit, and directing to appropriate person
- Provision of information to customers, including services provided
- Review and answering correspondence
- Handled customer complaints, encouraged a friendly customer-service environment
- Followed up on and resolved customer complaints.
Warehouse Worker
F-Myer Warehouse
01.2017 - 01.2018
- Loaded and unloaded containers
- Pick packing boxes
- Maintain a safe work environment
- Wrapping containers in preparation to be collected by forklifts
- Worked independently completing all tasks allocated to me.
Education
Diploma - Community Services
All Training Colleges Australia
Melbourne04-2024
Refereeing Course Level 4 Football Federation Victoria -
01.2019
Completion of High School Year 12 -
Mount Alexander College
Flemington 12-2017
Certificate 1/2 - Sports And Recreation
East Preston Islamic School
Preston12-2015
Certificate 1/2 - Business Management
East Preston Islamic School
Perston12-2015
Certificate - Provide First Aid
Industry Wide Training
160 Drummond St, Oakleigh VIC 3166, AustraliaSkills
- Fluent in two languages (English and Arabic)
- Well presented
- Friendly and approachable
- Adaptable and able to multi-task
- Able to stand out in a teamwork task
References
- Glenda Cust, Community Health Nurse, Cohealth, 0412 351 700, glendacust@gmail.com
- Toyin Abbas, Coordinator Melbourne City & Yarra, Soccer Pathways Program, 0427 762 674
Timeline
Security Officer
APG , ETNAN , GSS and FRS
11.2022 - Current
Concierge
Cohealth
08.2020 - 06.2022
Customer Service
Metro Trains
11.2018 - 01.2019
Warehouse Worker
F-Myer Warehouse
01.2017 - 01.2018
Diploma - Community Services
All Training Colleges Australia
Refereeing Course Level 4 Football Federation Victoria -
Completion of High School Year 12 -
Mount Alexander College
Certificate 1/2 - Sports And Recreation
East Preston Islamic School
Certificate 1/2 - Business Management
East Preston Islamic School
Certificate - Provide First Aid
Industry Wide Training