Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
PERSONAL ATTRIBUTES
Timeline
Generic

Moli Leilua

Minto,NSW

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Dan Murphys - Part Of The Woolworths Group
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.

Manager in Charge

LGSTYLEZ
03.2016 - Current
  • Skills: Leading trending hair styles
  • Implementing training programs
  • Excellent customer service handling
  • Championed change management efforts, successfully guiding the organization through periods of transition and growth.
  • Increased revenue through strategic business development initiatives and strong client relationships.
  • Managed and motivated employees to be productive and engaged in work.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.

Hair stylist / Retail

Itz All About Hair
06.2013 - 02.2016
  • Skills: Demonstrating trendy hairstyles
  • Customer focused with product
  • Active listening skills
  • Excellent customer service handling

Work Experience

PACE Australia Pty Ltd
09.2012 - 09.2012
  • Gained experience:
  • Communication skills
  • Excellent customer service handling
  • Excellent time and management skills

Front Counter / Customer Service

Hungry Jacks
03.2010 - 10.2010
  • Skills: Pleasant and friendly manner
  • Excellent communication skills
  • High level of motivation
  • Able to work in a team
  • Active listening skills

Education

Certificate III Hairdressing -

Mask Academy/ All About Hair
01.2016

Higher School Certificate - undefined

Thomas Reddall High School
01.2012

Media Journalism - undefined

Liverpool TAFE College
01.2012

Year10 School Certificate - undefined

Thomas Reddall High School
01.2010

Skills

  • Windows XP
  • Excel Spreadsheets
  • Microsoft Outlook/Email
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Microsoft outlook
  • Appointment scheduling
  • Documentation
  • Live chat support
  • Product and service solutions

Accomplishments

  • Worked Runways, Styling hair for models at the Pacific Runway.
  • Developed new techniques for cutting and colouring hair to stay up-to-date with the latest trends.
  • Trained and mentored new hairdressers on the job.
  • Provided excellent customer service and built strong relationships with clients.
  • Organizing a successful charity event.
  • Styled Dinah Jane's Hair for an Interview.
  • Held Workshops for the Youth.


LANGUAGES

English

PERSONAL ATTRIBUTES

  • Mature-minded, honest and optimistic. Energetic and willing to learn new thing, with a humble heart.
  • Has a keen sense of humour and a friendly attitude.
  • Has initiative and a desire to learn.
  • Hardworking, reliable and organised.
  • Has the ability to work with minimum direct supervision.
  • Motivated team player and good customer service skills.

Timeline

Customer Service Representative

Dan Murphys - Part Of The Woolworths Group
09.2023 - Current

Manager in Charge

LGSTYLEZ
03.2016 - Current

Hair stylist / Retail

Itz All About Hair
06.2013 - 02.2016

Work Experience

PACE Australia Pty Ltd
09.2012 - 09.2012

Front Counter / Customer Service

Hungry Jacks
03.2010 - 10.2010

Higher School Certificate - undefined

Thomas Reddall High School

Media Journalism - undefined

Liverpool TAFE College

Year10 School Certificate - undefined

Thomas Reddall High School

Certificate III Hairdressing -

Mask Academy/ All About Hair
Moli Leilua