Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mollie Bain

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

Red Rooster Restaurant
11.2021 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Christmas Retail Assistant

Typo, Cotton On Group
10.2022 - 01.2023
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Assistant Manager

Lollipops Playland & Cafe
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.

Education

No Degree -

Butler College
Perth, WA
09.2022

Diploma of Beauty Therapy - Beauty Services

North Metropolitan TAFE - McLarty Avenue Campus
Joondalup, WA
09.2022

Skills

  • Employee Scheduling
  • Recruiting and Interviewing
  • Operations Management
  • Product and Service Knowledge
  • Staff Supervision
  • Money Handling
  • Team Motivation
  • Goal setting
  • Staff training and development
  • Employee engagement

Certification

  • Certified: First Aid - 2023-2025
  • Certified: Food Safety - 2023

Timeline

Assistant Manager

Lollipops Playland & Cafe
03.2023 - Current

Christmas Retail Assistant

Typo, Cotton On Group
10.2022 - 01.2023

Manager

Red Rooster Restaurant
11.2021 - 03.2023

No Degree -

Butler College

Diploma of Beauty Therapy - Beauty Services

North Metropolitan TAFE - McLarty Avenue Campus
Mollie Bain