Mollie Bain
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Red Rooster Restaurant
11.2021 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Christmas Retail Assistant
Typo, Cotton On Group
10.2022 - 01.2023
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assistant Manager
Lollipops Playland & Cafe
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Education
No Degree -
Butler College
Perth, WA09.2022
Diploma of Beauty Therapy - Beauty Services
North Metropolitan TAFE - McLarty Avenue Campus
Joondalup, WA09.2022
Skills
- Employee Scheduling
- Recruiting and Interviewing
- Operations Management
- Product and Service Knowledge
- Staff Supervision
- Money Handling
- Team Motivation
- Goal setting
- Staff training and development
- Employee engagement
Certification
- Certified: First Aid - 2023-2025
- Certified: Food Safety - 2023
Timeline
Assistant Manager
Lollipops Playland & Cafe
03.2023 - Current
Christmas Retail Assistant
Typo, Cotton On Group
10.2022 - 01.2023
Manager
Red Rooster Restaurant
11.2021 - 03.2023
No Degree -
Butler College
Diploma of Beauty Therapy - Beauty Services
North Metropolitan TAFE - McLarty Avenue Campus