Mollie Bryant - Jones
Nedlands,WA
Summary
Versatile hospitality professional with six years experience in fast-paced, high end environments. Confident team leader with experience in providing detailed customer experiences, from large weddings to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
7
7
years of professional experience
Work History
Team Leader
Frasers Restaurant And Events
07.2023 - Current
- Supervised teams of 20, supporting the duty manager to ensure smooth running of shifts, delegating tasks and coordinating with kitchen.
- Oversaw running of inventory and regular stock takes, and submitting weekly orders with suppliers.
- Responsible for cash drawers, end of day cash up and checking against sales reports.
- Coordinated events for over 300 guests, including weddings, school reunions and corporate sundowners.
Reception & Events coordination
Brockencote Hall Hotel
07.2022 - 07.2023
- Managed administrative logistics of events planning, booking, and promotions, upholding high end standards of a luxury country estate.
- Responsible for customer experience and complaint resolution.
- Coordinating over 100 successful bookings a day, across hotel, bar, restaurant and events.
Supervisor
Tappeto Lounge
03.2018 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared classic, modern and unique cocktails, memorising over 40 new cocktails, with menu changes twice a year.
Bar Supervisor
Principality Stadium
09.2019 - 05.2021
- Managed and coordinated staff to work rugby union events and league in the Presidents VIP lounge, ensuring impeccable standards were consistently held during events.
- Serving over 400 people per event, including HRH Prince William and national rugby teams.
Customer Assistant
Marks and Spencer
12.2016 - 03.2018
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Education
Bachelor of Science - Criminology
Cardiff University
Cardiff, WalesTEFL -
Teach English in A Foreign Language Qualification
Skills
- Staff Training
- Responsible Alcohol Service
- Custom Drink Preparation
- Liquor, Beer and Wine Knowledge
- Team Leadership
- Cash Handling
- Native English speaker
- Intermediate German
Timeline
Team Leader
Frasers Restaurant And Events
07.2023 - Current
Reception & Events coordination
Brockencote Hall Hotel
07.2022 - 07.2023
Bar Supervisor
Principality Stadium
09.2019 - 05.2021
Supervisor
Tappeto Lounge
03.2018 - 06.2022
Customer Assistant
Marks and Spencer
12.2016 - 03.2018
Bachelor of Science - Criminology
Cardiff University
TEFL -
Teach English in A Foreign Language Qualification
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