Mollie Cahill
Fitzroy North,Victoria
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Tennis Australia
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Head Barista
Barry Cafe
07.2023 - 03.2024
- I worked as the head barista at Barry Cafe in Westgarth
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- I also have cash handling skills from this job and previous jobs
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
- Here I have the responsibility of opening and closing the cafe with keys and locking and opening these doors to ensure the venue is secure
- Working as a head barista I have also taken on the role with a very happy and encouraging personality but also a stern attitude when the time is appropriate as I am a leader of the team needing to set an example and help the staff understand what their duties are.
Barista
Brunswick Foodstore
01.2020 - 01.2023
- Customer service skills, interacting with customers on a day to day basis, people of every age
- Cash handling skills, working at the register, counting and handling money
- Cleaning duties throughout the store for example, mopping, dishwashing, sweeping and wiping down many surfaces
- Having the responsibility to open and close the cafe, having responsibility of the keys to open and close meaning being in the store by myself at times
- Level 2 Toby's Estate barista certificate
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Organized successful community events showcasing local artists and musicians which attracted new clientele.
Tennis Coach
Racquet Lab
01.2017 - 01.2021
- Teaching and interacting with children, helping them to learn and develop new skills.
- Interpersonal and teamwork skills, interacting with other coaches from my own club and others and maintaining healthy work relationships.
- Certified community and foundation Tennis Australia Coach - Leadership skills and being able to handle large groups of children, teenagers, and adults
- Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
- Promoted sportsmanship among players by modelling respectful behaviour on the court and during competitions.
- Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
- Organized and managed successful tennis clinics, attracting new clients and increasing the program''s revenue.
- Mentored junior coaches helping them develop their own coaching style while maintaining the program's coaching philosophy.
Retail Worker
Kmart Northcote
01.2017 - 01.2019
- Cash handling skills, working on the cash register, counting and handling money
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Developed Teamwork skills and working together with other employees
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Education
Bachelor of Professional Communication - Media And Communication / Public Relations
RMIT University
Melbourne, VIC06.2025
Skills
- Customer service skills
- Cash handling and cash register experience
- Working with children's check
- First aid certificate
- Communication skills
- Leadership and teamwork skills
- Responsible serving of alcohol certificate
- Toby's Estate Level 2 Barista certificate
- Friendly and outgoing
- Opening and closing duties
- Team Leadership
- Safe Food Handling
- POS Systems
Accomplishments
- Year 7 captain at Northcote High School.
- Tennis coaching for over 4 years.
- Raised $900 for the 40-hour famine.
- Team Captain for 3 years at the Fitzroy Tennis Club.
- Organised and hosted a Pop-Up store event for the Melbourne Streetwear brand Push Pull selling over $20,000 worth of product
- Graduated from Swinburne University of Technology with a diploma in Arts and Communications.
Availability
Monday, Wednesday, Thursday, Friday, Saturday and Sunday all day
References
- Luke Devlin, Business owner of Racquet Lab, 0422 947 212
- Eli Rapp, Head Barista and Manager at Brunswick Foodstore, 0492 173 289
Timeline
Head Barista
Barry Cafe
07.2023 - 03.2024
Administrative Assistant
Tennis Australia
01.2022 - Current
Barista
Brunswick Foodstore
01.2020 - 01.2023
Tennis Coach
Racquet Lab
01.2017 - 01.2021
Retail Worker
Kmart Northcote
01.2017 - 01.2019
Bachelor of Professional Communication - Media And Communication / Public Relations
RMIT University
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