Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Mollie Carolan

Perth,WA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Supernatural Cafe
04.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Customer Service Representative

Aer Lingus
10.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Bartender

Peggy Moores Pub & Hostel
02.2023 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Barista

Ariosa Café
09.2022 - 06.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Opened and Closed cafe where I was responsible for cashing up the till at end of day.

Barista

Café Artigiano
07.2022 - 08.2022
  • Fully trained barista, I opened the café in the mornings and prepared the pastries for the day. I also ensured the café was kept clean throughout the day.

Barista

Ariosa by the sea
08.2021 - 05.2022
  • Fully trained Barista, I opened the café in the mornings and prepared the pastries and also locked up at night, I cashed up at end of shift, helped out with ordering stock.

Barista

Odd Mollies Café Bar
10.2020 - 08.2021
  • Also looked after all the ordering and stock control. I was responsible for cashing out of tills at end of day and looking after all Petty Cash payments and balancing of the petty cash book. I was a key holder so had the responsibility of opening and closing the café when on duty.

Clarkes Bar
11.2019 - 08.2021
  • Started as a glass collector, cleaning tables and stocking bar at end of night. I ended up working behind the bar and helped run the cocktail bar at night as I am cocktail trained. This was a part time position and I would work 1-3 nights a week depending on how busy it is.

Deli Assistant

Eurospar
03.2020 - 10.2020
  • Prepared all the food for the breakfast counter in the morning, I stocked the Deli counter with all the cold meats and salads. Clean up at end of day.

Customer Service

JD Sports
11.2019 - 01.2020
  • Stocking clothes, keeping shop clean and clear from any obstacles. Answering phone queries and dealing with collections.

Waitress

Mc Closkeys Moorland Café
02.2019 - 11.2019
  • Taking orders, serving food and clearing tables as well as setting up and cleaning restaurant at end of day. I also worked behind the Bread Counter when busy.

Education

Secondary -

Our Lady’s College
Drogheda
01.2020

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service
  • Team leadership
  • Espresso machine operation
  • Decision-making
  • Excellent memory
  • Hospitality service expertise
  • Professional demeanor
  • Quality control
  • Inventory management
  • Latte art
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Physical stamina
  • Positive and professional
  • Speedy and efficient
  • Opening and closing coordination
  • Customer service
  • Teamwork and collaboration

References

On Request.

Certification

Full class C drivers license.

White card.

Traffic management accreditation.

Timeline

Barista

Supernatural Cafe
04.2025 - Current

Customer Service Representative

Aer Lingus
10.2023 - 02.2025

Bartender

Peggy Moores Pub & Hostel
02.2023 - 06.2023

Barista

Ariosa Café
09.2022 - 06.2023

Barista

Café Artigiano
07.2022 - 08.2022

Barista

Ariosa by the sea
08.2021 - 05.2022

Barista

Odd Mollies Café Bar
10.2020 - 08.2021

Deli Assistant

Eurospar
03.2020 - 10.2020

Clarkes Bar
11.2019 - 08.2021

Customer Service

JD Sports
11.2019 - 01.2020

Waitress

Mc Closkeys Moorland Café
02.2019 - 11.2019

Secondary -

Our Lady’s College

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Mollie Carolan