Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Pool Lifeguard
YMCA Warragul
01.2023 - Current
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Monitored safety of guests in and around swimming pool.
Attentively monitored swimmers to identify distress.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Provided friendly customer service to guests and addressed concerns.
Front Desk Receptionist
Baw Baw Swim School
01.2022 - Current
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed lessons.
Completed all tasks in compliance with company policies and procedures.
Entered and updated sensitive customer information during check-ins and room changes.
Resolved customer problems and complaints.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Receptionist, Sales Person for a Flooring Company. at Top Notch Flooring WarragulReceptionist, Sales Person for a Flooring Company. at Top Notch Flooring Warragul