Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mollie Dennis

Warragul,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Pool Lifeguard

YMCA Warragul
01.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Provided friendly customer service to guests and addressed concerns.

Front Desk Receptionist

Baw Baw Swim School
01.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed lessons.
  • Completed all tasks in compliance with company policies and procedures.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved customer problems and complaints.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

St Pauls Anglican Grammar School
Warragul
11.2023

Skills

  • Public safety knowledge
  • Attention to detail
  • Conflict resolution
  • Equipment handling
  • Interpersonal skills
  • Adaptability and flexibility

Timeline

Pool Lifeguard

YMCA Warragul
01.2023 - Current

Front Desk Receptionist

Baw Baw Swim School
01.2022 - Current

St Pauls Anglican Grammar School
Mollie Dennis