Mollie Dennis
Warragul,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Pool Lifeguard
YMCA Warragul
01.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Provided friendly customer service to guests and addressed concerns.
Front Desk Receptionist
Baw Baw Swim School
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed lessons.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer problems and complaints.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
St Pauls Anglican Grammar School
Warragul11.2023
Skills
- Public safety knowledge
- Attention to detail
- Conflict resolution
- Equipment handling
- Interpersonal skills
- Adaptability and flexibility
Timeline
Pool Lifeguard
YMCA Warragul
01.2023 - Current
Front Desk Receptionist
Baw Baw Swim School
01.2022 - Current
St Pauls Anglican Grammar School