Mollie Fraser
Summary
Results-driven and detail-oriented professional with extensive experience in client relationship management, scheduling coordination, and contract administration. Skilled in managing bookings for over 50 clients, organizing trainer assignments, and ensuring seamless service delivery. Proficient in CRM software to track client data, communications, and schedules. Experienced in leading compliance meetings, facilitating Zoom sessions, and addressing participant concerns through effective problem-solving and communication. Strong background in contract management, including drafting, reviewing, and ensuring compliance with agreements. Known for exceptional organizational skills, a proactive approach, and a commitment to delivering high-quality service and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training Advisor
Allen's Training
03.2021 - Current
- Successfully managed the scheduling and booking for over 50 clients, ensuring seamless coordination and timely service delivery.
- Organized and coordinated trainer assignments to meet client needs and ensure optimal booking efficiency.
- Proficient in utilizing CRM software to track and manage client information, schedules, and communication.
- Led and facilitated numerous Zoom meetings to review and ensure compliance with company standards and regulatory requirements.
- Oversaw contract management, including drafting, reviewing, and ensuring compliance with terms and conditions for client agreements.
- Maintained proactive communication with participants to address and resolve issues, ensuring a positive experience and prompt problem resolution.
Sales Assistant
Portman's
11.2019 - 03.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Pharmacy Assistant
Guardian Pharmacy
09.2019 - 01.2021
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Bachelor of Nursing -
University of The Sunshine Coast
Sunshine Coast, QLDCertificate III Business Administration -
WorkSkillz
Online01-2022
Skills
- Learning management systems
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Documentation and recordkeeping
Certification
- First Aid Certification
- QLD Driver's License
- Current Working With Children Check
Timeline
Training Advisor
Allen's Training
03.2021 - Current
Sales Assistant
Portman's
11.2019 - 03.2021
Pharmacy Assistant
Guardian Pharmacy
09.2019 - 01.2021
- First Aid Certification
- QLD Driver's License
- Current Working With Children Check
Bachelor of Nursing -
University of The Sunshine Coast
Certificate III Business Administration -
WorkSkillz
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