Mollie Fraser
Sunshine Coast,QLD
Summary
Healthcare administrator with over four years of experience in administration, coordination and client relationship management. Currently working in Psychiatric Administration at Ramsay Health Care, with previous experience coordinating high volume bookings, scheduling and allocating resources, maintaining accurate records and managing competing priorities. Strong organisational and communication skills, with a background in compliance, process improvement and working with a range of clients and patients. Looking to build on my experience and contribute to the coordination and delivery of clinical trials and research.
Overview
8
8
years of professional experience
Work History
Psychiatric Administration
Ramsay Health Care
Caloundra
06.2026 - Current
- Prepared medical charts and maintained confidential clinical documentation.
- Reviewed medical records and prepared reports summarising patient information.
- Ensured compliance with all relevant laws governing medical practices.
- Conducted data entry of patient demographics, insurance eligibility, and billing charges into practice management system.
- Assisted physicians and staff with correspondence, reports, and office coordination.
- Supported patient scheduling and appointment calendar coordination.
- Handled front desk calls, visitor intake, and patient check-in procedures.
- Processed incoming payments from patients or third-party payers.
TRAINING ADVISOR/COORDINATOR
Allens Training
03.2021 - Current
- Manage scheduling and bookings for 50+ clients, ensuring all sessions run smoothly, efficiently, and on time
- Coordinate and allocate trainers based on client needs, availability, and location, optimising resources and reducing scheduling conflicts
- Proactively resolve last minute changes and booking issues, maintaining high levels of client satisfaction
- Maintain accurate client records, documentation, and communications using CRM systems, ensuring data integrity and compliance
- Monitor and track bookings, attendance, and trainer allocation to ensure operational efficiency
- Facilitate operational review meetings via Zoom, contributing to continuous improvement and adherence to company and regulatory standards
- Draft, review, and manage client contracts, ensuring all agreements align with compliance and organisational requirements
- Build and maintain strong client relationships through clear communication, responsiveness, and a solutions-focused approach
- Act as a key point of contact for client enquiries, providing timely updates and resolving concerns effectively
- Collaborate with internal teams to coordinate logistics, ensure client needs are met, and deliver high quality service outcomes
- Support onboarding of new clients by setting up bookings, systems, and processes to ensure a smooth transition
- Identify and implement process improvements to streamline scheduling and administrative workflows
- Work effectively under pressure in a fast-paced environment, managing multiple priorities simultaneously
- Contribute to a positive team environment by supporting colleagues and sharing knowledge across roles
- Progressed within the organisation from Trainee to Training Coordinator, Trainer Coordinator, Training Administrator, and Training Advisor, demonstrating strong performance and growth
SALES ASSISTANT
Portmans
07.2020 - 07.2021
- Delivered exceptional customer service by assisting customers with product selection and providing personalised styling advice
- Processed transactions accurately across multiple payment methods, ensuring a smooth checkout experience
- Prepared and analysed sales reports to track performance, identify trends, and support decision-making
- Supported store promotions and marketing initiatives to drive sales and customer engagement
- Trained and mentored new team members, maintaining high standards of customer service
- Maintained visual merchandising and stock presentation to enhance store appeal and maximise sales
- Built strong customer relationships through consistent, friendly, and attentive service
- Contributed to achieving store sales targets in a fast-paced retail environment
JUNIOR PHARMACY ASSISTANT
Gaurdian Pharmacy
03.2019 - 06.2020
- Provided high-quality customer service to patients and healthcare professionals in a fast-paced environment
- Maintained accurate medication records and monitored drug interactions to ensure patient safety
- Ensured compliance with all regulatory and pharmacy standards
- Managed stock levels, monitored expiry dates, and ensured proper storage of medications
- Maintained a clean, organised, and compliant pharmacy environment
- Supported smooth daily operations through strong attention to detail and organisation
Education
Certificate III - Buisness Administration
Bachelor - Nursing Science
Highschool Graduate -
Skills
- Client relationship management
- Scheduling and resource allocation
- CRM systems and record keeping
- Contract administration
- Compliance and regulatory awareness
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Zoom and virtual meeting facilitation
- Problem solving and conflict resolution
- Strong written and verbal communication
- Time management and prioritisation
- Attention to detail
- Multi-tasking in fast-paced environments
- Team collaboration
- Customer service excellence
- Adaptability and flexibility
- Clinical documentation
- Appointment coordination
VOLUNTEER EXPERIENCE
Completed four weeks of volunteering in Zambia, Africa with children and families, providing education, first aid care, and general support within the community.
Timeline
Psychiatric Administration
Ramsay Health Care
06.2026 - Current
TRAINING ADVISOR/COORDINATOR
Allens Training
03.2021 - Current
SALES ASSISTANT
Portmans
07.2020 - 07.2021
JUNIOR PHARMACY ASSISTANT
Gaurdian Pharmacy
03.2019 - 06.2020