MOLLIE LYNCH
Kensington ,NSW
Summary
Organised and efficient individual with noted experience in administrative management. Prioritise projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Excellent attention to detail and applies ‘right first time’ concept to all tasks.
Overview
7
7
years of professional experience
Work History
Supply Chain Operations Manager
MUSGRAVE RETAIL PARTNERS IRELAND
10.2022 - Current
- Manage and develop members of the Replenishment Team to deliver service excellence to our 686 retail stores.
- Drive business, process and IT improvements whilst delivering key department KPIs
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Verified customer information for orderly, up-to-date online systems.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Created reports, presentations and other materials for executive staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and appointments for supply teams.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record data.
- Developed and updated spreadsheets and databases to track, analyse, and report on performance and sales data.
- Develop and manage relationships across all business functions and the wider logistics network
- Develop strong relationships with suppliers to ensure on time in full delivery of optimum availability.
- Drive the continuous improvement agenda to deliver cost reduction and value creation opportunities.
Supply Chain Demand Planner
Musgrave Retail Partners Ireland
08.2020 - 01.2022
- Account holder of range Multinational suppliers
- Daily demand planning with suppliers and commercial teams to continually improve forecasting accuracy to meet commercial needs
- Portfolio of suppliers with the aim of improving inbound service from suppliers and outbound availability to our 686 retail stores of over 1000 sku's
- Strong relationships with supplier account managers, individual and cross functional colleagues in commercial, finance, sales & marketing teams
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Executed record filing system to improve document organization and management.
Supply Chain Analyst
Musgrave Retail Partners Ireland
01.2022 - 10.2022
- Responsible for generating and circulating performance reports to management and the wider business
- Proving insights on company KPI's to management
- Create efficiencies and improvement in reporting methods
- Involved in cross functional working groups to support analytical functions.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.
- Built long-term relationships due to prompt and courteous service.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
Customer Service Representative
Allianz Insurance
06.2016 - 06.2017
- Demonstrated an in-depth knowledge of the internal systems
- Insurance and the Motor insurance product sales team
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
Education
Bachelor of Bussiness -
Dublin City University
2018
Green Belt Certificate in Continuous Improvement, Logistics, Materials, and Supply Chain Management -
Irish Management Institute
2020
Organisational management, leadership -
Graduate Training Certificate -
Skills
- Customer Experience
- Critical Thinking
- Expense Reporting
- Database Administration
- Customer Follow-Up
- Attention to Detail
- MS Office
- Data Entry
- Good Telephone Etiquette
- Flexible and Adaptable
- Decision-Making
- Analytical and Critical Thinking
- Excellent Communication
- Supplier Negotiations
Timeline
Supply Chain Operations Manager
MUSGRAVE RETAIL PARTNERS IRELAND
10.2022 - Current
Supply Chain Analyst
Musgrave Retail Partners Ireland
01.2022 - 10.2022
Supply Chain Demand Planner
Musgrave Retail Partners Ireland
08.2020 - 01.2022
Customer Service Representative
Allianz Insurance
06.2016 - 06.2017
Bachelor of Bussiness -
Dublin City University
Green Belt Certificate in Continuous Improvement, Logistics, Materials, and Supply Chain Management -
Irish Management Institute
Organisational management, leadership -
Graduate Training Certificate -
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