Mollie McAlister
Lisarow,NSW
Summary
Customer-focused hospitality professional with over 6 years’ experience in fast-paced, safety-critical environments. Currently a Customer Experience Manager with a strong record in customer service, safety compliance, teamwork, and people leadership. Seeking to bring a safety-first, service-driven approachto a Qantas Cabin Crew role.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Customer Experience Manager
McDonald's
Wyoming, NSW
01.2026 - Current
- Complete crew rosters and sales projections with a strong focus on labour efficiency and operational results
- Monitor service delivery standards and resolve customer concerns professionally
- Analyse performance metrics to support continuous improvement and customer satisfaction
People Performance Manager
McDonald's
Wyoming, NSW
10.2024 - 01.2026
- Managed all recruitment, onboarding, training, and development for crew
- Implemented engagement and recognition systems to motivate and retain staff
- Ensured training standards and minimums
- Supported coaches with coaching and performance development
Shift Manager
McDonald's
Wyoming, NSW
10.2023 - 10.2024
- Led shifts with accountability for safety, quality, service, and cleanliness.
- Coordinated teams in high-pressure environments, while maintaining service excellence.
- Ensured compliance with workplace health and safety, and operational procedures.
- Managed escalated customer situations with professionalism and empathy.
- Worked rotating shift patterns across breakfast, day, evening, night, and overnight shifts, generally within the same week, demonstrating adaptability, fatigue awareness, and reliability in a 24/7 operation.
Crew Coach
McDonald's
Wyoming, NSW
03.2020 - 10.2023
- Trained and mentored new employees in service, safety, and operational procedures.
- Built strong team capability by identifying strengths and areas for growth.
- Recognised for leadership, reliability, and positive team culture.
Crew Member
McDonald's
Wyoming, NSW
03.2019 - 03.2020
- Delivered customer service in a high-volume environment.
- Worked extensively in the kitchen, maintaining safety, speed, and quality standards.
- Managed product levels, preparation timing, and workflow efficiency.
Education
Certificate IV in Accounting And Bookkeeping -
TAFE NSW
NSW12-2026
Certificate III in Retail -
McDonald's RTO
07-2020
Skills
- Exceptional customer service
- Safety awareness and compliance
- Calm under pressure
- Teamwork and crew coordination
- Clear communication and conflict resolution
- Time management and multitasking
- Attention to detail and operational standards
- Sales awareness and service delivery
Certification
Food Safety Supervisor Certificate
Accomplishments
Saronbell Supervisors Award (2025) – For leadership, commitment, and people development
Training and Development
McDonald’s Hamburger University:
- Leadership Transitions (2023)
- Advancing Your Leadership (2023)
- Developing the Leader in Me (2025)
- People Performance Course (2025)
- Operations Technology Pro (2025)
Timeline
Customer Experience Manager
McDonald's
01.2026 - Current
People Performance Manager
McDonald's
10.2024 - 01.2026
Shift Manager
McDonald's
10.2023 - 10.2024
Crew Coach
McDonald's
03.2020 - 10.2023
Crew Member
McDonald's
03.2019 - 03.2020
Certificate IV in Accounting And Bookkeeping -
TAFE NSW
Certificate III in Retail -
McDonald's RTO