Mollie McEvoy
Sydney,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Store Manager
Oscar Wylee
06.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
Bailey Nelson
01.2023 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Supervisor
Victoria Secret
01.2022 - 01.2023
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Associate
Glue Store
02.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
Sales Associate
Universal Store
01.2018 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Park Supervisor
Revolution Sports Park
03.2015 - 01.2018
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Enhanced customer service based on feedback from guests.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Certificate IV - Interior Design
The Design School Co
Sydney, NSW11.2022
Entry To Undergraduate Degree - New Step
University of Newcastle
Newcastle, NSW12.2020
High School Diploma -
Cooks Hill Campus
Newcastle, NSW12.2018
Skills
- Competitor Monitoring
- Team Development
- Personnel Development
- POS Systems
- Operations Management
- Strategic Thinker
- Flexible Schedule
- Problem-Solving
- Team Leadership and Coaching
- Goals and Performance
- Outstanding Communication Skills
- Systems and Software Expertise
Timeline
Store Manager
Oscar Wylee
06.2023 - Current
Assistant Store Manager
Bailey Nelson
01.2023 - 06.2023
Store Supervisor
Victoria Secret
01.2022 - 01.2023
Sales Associate
Glue Store
02.2021 - 12.2021
Sales Associate
Universal Store
01.2018 - 02.2021
Park Supervisor
Revolution Sports Park
03.2015 - 01.2018
Certificate IV - Interior Design
The Design School Co
Entry To Undergraduate Degree - New Step
University of Newcastle
High School Diploma -
Cooks Hill Campus