Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Mollie Yearby

Summary

Enthusiastic and dedicated hospitality and retail professional with 10 years of experience delivering exceptional customer service in fast-paced environments. Proven ability to lead and train teams, handle cash and inventory with accuracy, and build strong rapport with customers. Highly adaptable, organised, and driven, with strong communication skills and a commitment to continuous learning and improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Team Member

Aldi
Great Harwood, England
09.2023 - 06.2025
  • Provide exceptional customer service by assisting with inquiries and facilitating purchases, ensuring a positive shopping experience.
  • Manage stock by restocking shelves, organising product displays, and monitoring inventory levels.
  • Operate the cash register, handle transactions with accuracy, and ensure efficient checkout processes.
  • Maintain store cleanliness and organisation, including sweeping, mopping, and tidying up aisles.
  • Collaborate with team members to meet store objectives and support a cooperative work environment.

Bar Supervisor

The Southsea Village
Southsea, England
02.2022 - 09.2023
  • Enhanced customer service and organizational skills through various responsibilities similar to previous roles.
  • Observed and learned from management to develop leadership skills and understand effective team dynamics.
  • Managed day-to-day tasks including setting up workstations, maintaining inventory, and ensuring a welcoming environment for customers.
  • Applied customer service techniques and organisational practices to contribute to a smooth and efficient operation.
  • Supervised bar staff to ensure efficient beverage service during peak hours.
  • Trained new employees on drink preparation and customer service protocols.
  • Coordinated special events and promotions to attract diverse clientele.

Bar Supervisor

The Fat Fox
Southsea, England
10.2019 - 10.2022
  • Enhanced customer service skills and developed strong rapport with customers.
  • Set up the bar, work stations, and tables at the start of each shift; ensured the bar was fully stocked before busy periods.
  • Performed cleaning duties, including bar and venue clean-down at closing.
  • Upsold products and informed customers of promotions and deals.
  • Trained on cocktail recipes and menu updates, maintaining up-to date knowledge of offerings.
  • Gained additional responsibilities, including training new staff members.
  • Improved leadership, communication, and multitasking skills by managing distractions and working in a high-pressure, fast-paced environment.

Education

Bachelor of Science - Criminology With Criminal Justice

University of Portsmouth
Portsmouth, England
07-2023

Skills

  • Excellent customer service skills
  • Strong communication abilities
  • Proven team collaboration skills
  • Accurate cash handling and POS operation
  • Strong organisational and time management skills
  • High attention to detail
  • Flexible and adaptable in fast-paced environments
  • Quick learner with a commitment to continuous improvement

Affiliations

  • Passionate about travel and exploring new cultures and cuisines
  • Enjoy staying up to date with global news and documentaries
  • Interested in crime technology and science
  • Love meeting new people and learning from different perspectives

Accomplishments

  • Employee of the Month Award at Aldi
  • Promoted to Supervisor roles at both The Fat Fox and The Southsea Village due to strong leadership and customer service skills
  • Selected to train and mentor new staff, demonstrating trust and leadership ability
  • Consistently achieved high customer satisfaction and positive feedback from regulars
  • Recognised for maintaining accuracy and efficiency during busy periods
  • Contributed to successful sales promotions and upselling targets

Certification

  • RSA (Responsible Service of Alcohol) (SITHFAB021) - July 2025
  • RSG (Responsible Service of Gambling) (SITHGAM022) - July 2025
  • Currently completing: Use Hygienic Practices for Food Safety (SITXFSA005)
  • Willing to complete additional training as required

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Store Team Member

Aldi
09.2023 - 06.2025

Bar Supervisor

The Southsea Village
02.2022 - 09.2023

Bar Supervisor

The Fat Fox
10.2019 - 10.2022

Bachelor of Science - Criminology With Criminal Justice

University of Portsmouth

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Mollie Yearby