Summary
Overview
Work History
Education
Skills
References
Certificatesandachievements
Timeline
Generic

Molly Adlard

Werribee

Summary

I am seeking a career change with a company that will allow me to fully utilise my communication, organisational, and problem solving skills. I am an enthusiastic and results-orientated individual with a strong work ethic, I am committed to proving myself a valued employee. Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

GMK Logistics
01.2024 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Service Supervisor

GMK LOGISTICS
02.2022 - 01.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Liaison with Suppliers / Customers
  • Liaison with drivers
  • Scheduling of drivers
  • Placing orders with suppliers
  • Problem solving

Administrative Assistant

ELPHINSTONE WEIGHING SYSTEMS
10.2020 - 02.2022
  • Organise pick up and deliveries with external stakeholders
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Accounts payable / receivable
  • Liaison with suppliers
  • Liaison with drivers
  • Scheduling of drivers
  • Placing orders with suppliers

Customer service representative

AUSTRALIAN TAXATION OFFICE
04.2020 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

QMC LOGISTICS
05.2018 - 04.2020
  • Accounts payable / receivable
  • Liaison with suppliers
  • Liaison with drivers
  • Scheduling of drivers
  • Placing orders with suppliers
  • Organise pick up and deliveries with external stakeholders
  • Finance reporting including monthly comparison of budget / sales targets
  • IT systems - ongoing project in conjunction with IT department, to streamline current work practices / systems in order to create a paperless office

Education

BSB30120 Certificate III in Business -

Leadership Management Australia

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Customer Relations
  • Time Management
  • Decision-Making
  • Adherence to high customer service standards

References

Available upon request

Certificatesandachievements

  • Certificate III Business
  • Certificate III Hospitality
  • RSA certificate

Timeline

Customer Service Manager

GMK Logistics
01.2024 - Current

Customer Service Supervisor

GMK LOGISTICS
02.2022 - 01.2024

Administrative Assistant

ELPHINSTONE WEIGHING SYSTEMS
10.2020 - 02.2022

Customer service representative

AUSTRALIAN TAXATION OFFICE
04.2020 - 10.2020

Administrative Assistant

QMC LOGISTICS
05.2018 - 04.2020

BSB30120 Certificate III in Business -

Leadership Management Australia

Similar Profiles

CREATE PROFILE
Molly Adlard