Molly Audsley-Carter
Yarrawonga,VIC
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Compassionate professional in community and social services, highly productive and efficient in task completion. Possess skills in stakeholder engagement and relationship development.
Excel at communication, empathy, and problem-solving to drive positive outcomes and support community well-being. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
42
42
years of professional experience
Work History
Youth Engagement Officer
Yarrawonga Mulwala Community Learning Centre
Yarrawonga, VIC
05.2025 - Current
- Conducted assessments of client needs and documented progress towards goals using established protocols.
- Facilitated weekly support groups designed to promote healthy relationships among participants.
- Actively engaged with youth in recreational activities such as sports or arts and crafts projects.
- Collaborated with families, schools, community organizations, and other stakeholders in providing effective interventions for youth in need of assistance.
- Organized group activities for at-risk youth focusing on life skills development and positive behavior reinforcement.
- Monitored client compliance with prescribed treatments plans while providing emotional support as needed.
- Established strong rapport with clients by creating an environment where they feel safe expressing themselves.
- Directed activities to promote growth in mental, emotional and educational areas.
- Used calm, positive, and encouraging approach with youth.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Organized events and field trips that expose youths to cultural, educational, and career opportunities.
Aboriginal Community Cultural Consultant
Self
Yarrawonga, VIC
04.2025 - Current
- Provided guidance and advice on how to navigate complex cultural issues.
- Educated staff on ways to foster a culturally inclusive environment.
- Developed communications plans tailored towards target audiences from different backgrounds.
- Created educational materials on cultural awareness, diversity, inclusion, and equity.
- Advised senior management teams on approaches for addressing conflicts between employees of different backgrounds.
- Coached leaders on how to create an organizational culture that values diversity.
- Developed strategies to effectively engage stakeholders from different cultures.
- Organized events to celebrate various cultural holidays and traditions.
Administrative Assistant
Aboriginal Family Services
Coffs Harbour
10.1998 - 06.1999
- Ensured that all paperwork was completed accurately before submission deadlines.
- Performed data entry tasks into computer databases from paper documents.
- Provided general administrative support to staff members.
- Supported departmental activities by providing clerical assistance.
- Answered incoming calls and responded to customer inquiries.
- Coordinated meetings, conferences, travel arrangements.
- Managed office supplies inventory and placed orders when necessary.
- Responded promptly to customer complaints in a professional manner.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Housing Officer
Department of Housing
Ringwood, Victoria
12.1991 - 05.1994
- Advised landlords on tenancy issues, including rent arrears and repairs.
- Created individual tenant files containing all relevant information such as contact details, financial information and any special requirements.
- Maintained accurate records of tenant data such as contact details, payment history.
- Prepared reports detailing property inspections, maintenance work carried out.
- Organised home visits to assess applicants' eligibility for housing services.
- Responded promptly to emergency callouts relating to urgent repairs or security issues.
- Reviewed existing tenancy contracts for accuracy and completeness.
- Provided advice and guidance to tenants on housing related matters.
- Ensured that all legal documents associated with tenancies are completed correctly.
- Monitored rental payments from tenants to ensure they are up-to-date.
- Negotiated tenancy agreements with prospective tenants and landlords.
- Assessed applications for housing benefit and administered the payment of claims.
- Investigated complaints from residents about noise nuisance or anti-social behaviour.
- Implemented property inspection procedures to maintain compliance with housing codes.
Administrative Assistant
MLC Insurance
Melbourne, Victoria
01.1988 - 11.1991
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Responded to queries raised by customers via email or social media channels in a professional manner.
- Maintained accurate records of employee attendance data using HR software applications.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
- Provided assistance with organising corporate events such as training seminars or trade shows.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Monitored stock levels within the office environment, placing orders when necessary.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Developed and strengthened client relationships by delivering knowledgeable support.
Aboriginal Administrative Assistant Trainee
Monash University
Carlton, Victoria
02.1986 - 12.1987
- Monitored incoming mail distribution and outgoing deliveries.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Coordinated events such as conferences or workshops.
- Ensured compliance with company policies and procedures at all times.
- Provided support to other administrative personnel as needed.
- Greeted visitors in a professional manner and directed them appropriately.
- Managed office supplies inventory by ordering materials as needed.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Assisted with scheduling meetings and travel arrangements for executive staff members.
- Answered phone calls, responded to emails, and handled customer inquiries promptly.
- Inputted data into computer system accurately and efficiently.
- Updated office policies and procedures manual regularly.
- Developed effective relationships with colleagues at all levels within the organization.
- Attended team meetings and provided feedback on projects or initiatives underway.
- Organized paperwork, documents, and filing systems for efficient retrieval of information.
Sales Assistant
Prouds Jewellers
Ringwood, Victoria
11.1984 - 12.1985
- Informed customers about current promotions and discounts.
- Processed special orders for out-of-stock items when necessary.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Managed cash register transactions accurately and efficiently.
- Assisted customers with returns, exchanges and refunds.
- Maintained cleanliness of the sales floor area at all times.
- Ensured compliance with company policies and procedures at all times.
- Greeted customers and provided assistance with product selection.
- Resolved customer complaints in a timely manner.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Replenished merchandise on shelves as needed throughout the day.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Assisted in creating displays to promote products.
- Provided excellent customer service to clients in person and over the phone.
- Accepted and completed cash, check and credit card payments.
Administrative Assistant Trainee
Parliament
Kilsyth, Victoria
10.1983 - 11.1984
- Developed effective relationships with colleagues at all levels within the organization.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Monitored incoming mail distribution and outgoing deliveries.
- Greeted visitors in a professional manner and directed them appropriately.
- Answered phone calls, responded to emails, and handled customer inquiries promptly.
- Updated office policies and procedures manual regularly.
- Provided support to other administrative personnel as needed.
Education
Diploma Applied Aboriginal Studies - Aboriginal Studies
Tranby College
Glebe, NSW03-2024
Cert Iv - Community Services
Certificate Iv Community Services
Partners In Training12-2019
Certificate - Community Services
Certificate 3 Community Service
Partners In Training09-2018
Yr 7-9
Croydon High School
Croydon, VIC09-1982
Year 7
Bell Park High School
Geelong, VIC01-1982
Skills
- Data analysis
- Client relationship management
- Project coordination
- Training development
- Performance evaluation
- Conflict resolution
- Effective communication
- Administrative support
- Community relations
- Safety protocols
- Reliability
- Active listening
- Continuous improvement
- Teamwork and collaboration
Timeline
Youth Engagement Officer
Yarrawonga Mulwala Community Learning Centre
05.2025 - Current
Aboriginal Community Cultural Consultant
Self
04.2025 - Current
Administrative Assistant
Aboriginal Family Services
10.1998 - 06.1999
Housing Officer
Department of Housing
12.1991 - 05.1994
Administrative Assistant
MLC Insurance
01.1988 - 11.1991
Aboriginal Administrative Assistant Trainee
Monash University
02.1986 - 12.1987
Sales Assistant
Prouds Jewellers
11.1984 - 12.1985
Administrative Assistant Trainee
Parliament
10.1983 - 11.1984
Diploma Applied Aboriginal Studies - Aboriginal Studies
Tranby College
Cert Iv - Community Services
Certificate Iv Community Services
Certificate - Community Services
Certificate 3 Community Service
Yr 7-9
Croydon High School
Year 7
Bell Park High School
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